Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Site Reliability Engineer I
Overview
The Service Operations Technology (SOT) BizOps team is seeking a Site Reliability Engineer I to support and continuously improve enterprise infrastructure, configuration management, discovery, asset and inventory, automation, and operational technology platforms.
This role provides an opportunity to develop expertise at the intersection of software engineering and production operations, with exposure to reliability, observability, automation, operational readiness, incident management, and continuous improvement.
The successful candidate will support production services while developing engineering skills that help reduce operational toil, improve service visibility, automate repetitive activities, and improve platform reliability.
Working with software engineering, infrastructure, product, cybersecurity, and operations teams, this position provides broad exposure to the technologies and engineering practices used to operate business-critical enterprise services.
Role
Business Operations supports operational excellence and production readiness for the platforms we support. The team partners with software engineering and technology teams throughout the service lifecycle to help maintain reliable, observable, secure, scalable, and operationally supportable services.
As a Site Reliability Engineer I, you will develop practical experience operating enterprise technology platforms while applying SRE and DevOps principles to production support.
You will perform platform maintenance, monitoring, troubleshooting, deployment support, and operational validation while contributing to automation and engineering improvements.
As your technical knowledge develops, you will have opportunities to contribute to increasingly complex automation, observability, reliability, and platform-engineering activities with guidance from experienced engineers.
The SRE framework identifies observability, programming and scripting, systems and network administration, cloud computing, reliability and scalability, DevOps practices, troubleshooting, capacity/performance, IT Service Management, and proactive monitoring as core skills within the discipline. At SP9, the framework classifies these skills at the Foundational level.
Position Qualifications
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. THIS POSTING RELECTS ONE OR MORE CURRENT VACANCIES ON OUR TEAM, AND MASTERCARD INTENDS TO FILL THIS POSITION BY 02/03/2027. If the fill date has passed, Mastercard intends to fill this position as soon as possible.
O'Fallon, Missouri: $61,000 - $102,000 USD
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re building a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
