Job Description

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.

• Collaborates across Software Engineering teams to design, develop, and implement features that enhance system resilience, scalability, and performance, proactively identifying and resolving system bottlenecks and failure points
• Develops and refines sophisticated automation tools and frameworks, including advanced infrastructure as code (IaC) practices, to streamline operational workflows, deployment processes, and infrastructure management, ensuring high system efficiency
• Engages in architectural design discussions, ensuring that advanced reliability, scalability, and performance considerations are integrated into strategic decision-making processes
• Designs and executes comprehensive chaos engineering experiments and advanced resiliency testing, analyzing results to implement robust improvements that enhance system robustness and recovery capabilities
• Develops, optimizes, and maintains comprehensive disaster recovery plans and business continuity strategies, ensuring systems can recover quickly and effectively from complex and unexpected disruptions
• Advocates for observability practices by promoting and implementing best practices such as error budgeting, service-level objectives (SLOs), and service-level indicators (SLIs), contributing to a culture of continuous improvement and reliability
• Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives

• Experience in software development, or technology operations, with a focus on Site Reliability Engineering
• Experience in Linux/Unix systems, object-oriented programming languages (e.g., Java), scripting languages (e.g., Python, Bash), and cloud platforms (e.g., AWS, Azure, GCP)
• Bachelor's degree in Computer Science, Information Technology, Engineering, and/or comparable experience; advance degree preferred
• Knowledge of IaC and CI/CD automation tools - TerraForm, GitHubActions
• Advanced knowledge of modern observability stack - Splunk, Elastic Search, Prometheus, Grafana
• Advanced knowledge of containerization technologies (e.g., Kubernetes, Docker) and microservices architecture
• Advanced knowledge of observability tools and methodologies, including experience with logging, monitoring, tracing, and performance analysis platforms
• Advanced knowledge of distributed system Architecture, RESTful services and microservices
• Knowledge of cloud-based Site Reliability Engineering (SRE) practices and experience with public cloud platforms such as AWS, Azure, or Google Cloud
• Familiarity with test automation tools/frameworks (e.g. Postman, Karate)

Preferred Qualifications

• Advanced certification in Site Reliability Engineering (SRE) or related is a plus

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.