ibex

Site Reliability Engineer

ibex  •  Karachi, PK (Onsite)  •  1 month ago
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Job Description

Ibex. is looking for a Site Reliability Engineer, to join our team. This role offers the opportunity to work with cutting-edge technologies, drive automation, and enhance infrastructure resilience. If you are a proactive problem-solver with a passion for optimizing systems, we would love to hear from you!

Responsibilities

CI/CD & Containerization

  • Design and maintain CI/CD pipelines for Kubernetes platforms.
  • Build and manage Docker images and dependencies.

Infrastructure & Environment Management

  • Configure and automate environments across on-prem Kubernetes, AWS EKS, VMware, and cloud platforms.
  • Ensure consistency, scalability, and high availability.

Kubernetes & Platform Operations

  • Deploy and manage Kubernetes clusters, storage (Open EBS), and logging stacks (ELK).
  • Maintain resilient and highly available systems.

Automation & Configuration

  • Automate infrastructure using Ansible, Puppet, and scripting.
  • Reduce manual effort through APIs, CLI tools, and custom automation.

Application Modernization

  • Support migration of monolithic apps to microservices on Kubernetes (on-prem & cloud).
  • Monitoring & Observability
  • Build and manage dashboards using Grafana.
  • Improve system visibility and performance monitoring.

Qualifications

  • Strong Linux (Red Hat, Ubuntu) administration skills
  • Deep expertise in GitLab (CI/CD pipelines)
  • Strong hands-on experience with Kubernetes (on-premises & cloud)
  • Proficiency in Docker & container runtimes
  • Strong scripting skills (Bash, Python, PowerShell)
  • Advanced knowledge of Grafana dashboards & integrations
  • Strong understanding of APIs (integration, data handling, DB storage); ability to utilize APIs, CLI tools, and custom scripting to automate repetitive operational tasks, improving efficiency and reducing manual effort
  • Good experience with Ansible & Puppet
  • Deep expertise in Terraform (IaC)
  • Proficiency with Azure CLI & AWS CLI

The candidate should have 5 to 7 years of relevant experience.

ibex

About ibex

ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of approximately 30 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.

ibex leverages its diverse global team of more than 33,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 170 million critical customer interactions annually on behalf of our clients, driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.

Industry
Unknown
Company Size
10,000+ employees
Headquarters
Washington, District of Columbia
Year Founded
Unknown
Website
ibex.co
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