Job Description

Location: Singapore, Singapore

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.

In Singapore, Thales has been a trusted partner since 1973, originally focused on aerospace activities in the Asia-Pacific region. With 2,000 employees across three local sites, we deliver cutting-edge solutions across aerospace (including air traffic management), defence and security, and digital identity and cybersecurity sectors. Together, we’re shaping the future by enabling customers to make pivotal decisions that safeguard communities and power progress.

You will be working in an Agile team within the Thales Digital Identity & Security (DIS) Business Line, for the On-Demand Connectivity (ODC) products. For more details, visit

https://www.thalesgroup.com/en/markets/digital-identity-and-security/mobile/connectivity/esim

As a Site Reliability Engineer in Thales ODC team, you will apply software engineering skills to deploy, operate, maintain and improve Thales platform, according to agreed Service levels and exceed customer expectations.

Responsibilities:

This role will be part of Digital Engineering & Services group:

• You will work in a DevOps team to deploy, operate, maintain and improve ODC products in GCP Cloud, following the SRE approach.
• You will be responsible for deployment of Thales products in cloud.
• You will perform on-boarding test, communicate technical risk concerns and help prepare mitigation plans.
• You will be responsible for System monitoring with real-time monitoring tools.
• You will extend and acknowledge completion of handover milestones to Tiers I, II to comply with contractual SLAs.
• You will be responsible for support operations tasks to shape the product roadmap and establish strong operational readiness across teams.
• You will provide technical guidance for new or evolution of services and for consolidated technical analyses.
• You will participate at the preparation and review of technical product & customer specific documentation.
• You will be responsible to provide technical direction when CAB requires Tier II input, expertise or changes with high-risk impacts on customer SLAs.
• You will ensure the integrity of the solution functional baseline and architecture.
• You will develop and maintain IAC code and automation tools.
• You will be responsible to perform regular performance tuning, technological watch and updates on service platform.
• You will provide 24/7 on-call support in shifts.

Knowledge, Skills and Experience:

• Degree in Computer Science or any related discipline.
• 4+ years of experience in relevant field.
• Hands-on in deployment with Kubernetes and GCP (preferred)/ AWS/ Azure administration and support in production grade environment.
• Hands-on experience in Continuous Integration and Continuous Delivery (CI/CD) tools like Gitlab, Terraform, Ansible, Helm, Hashicorp (any)
• Strong knowledge of System Integration, Operation, Maintenance and proven experience with automation tools including Gitlab.
• Strong working experience on one of the scripting language – SHELL/Python is required.
• Knowledge of Agile methodology and Service Delivery best practices.
• Knowledge on Cloud service provider i.e. GCP/AWS/Azure, monitoring tools, networking, infrastructure and Linux.
• Experience in Telecom domain will be highly preferred.

Other information:

• Working Location: One North
• Working Hours: Monday - Friday, 9am - 6pm
• 24/7 oncall support in shift rotation (Average one shift per team member every 2 months)

At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.