Job Description

How You Will Make An Impact:

• Triage, troubleshoot & resolve front line production support alerts and tickets.
• Monitor high traffic systems responsible for operations including applications, containers, middleware, physical hardware & databases.
• Have a systematic, test and measure approach to continually improving operations & monitoring
• Understand Web Service API’s, Internet architecture, & common client-server technology stacks
• Provide a high level of customer experience to our internal and external stakeholders
• Work closely with third parties, interacting with many of our partners such as Visa, MasterCard, and American Express to resolve platform issues
• Be a confident communicator, leading telephone or video call’s with internal teams & external partners
• Have previous production or application support experience preferably with large-scale distributed systems

What You Will Need To Succeed:

• Proficiency handling incident management & problem management at an application support level
• Experience troubleshooting, analysing log files & resolving technical problems with java-based applications in a fast-paced environment
• Experience using the Splunk software platform (or similar analytical tool) preferable
• Hands-on knowledge with one or more monitoring tools such as Nagios, Prometheus, Grafana, DataDog, AppDynamics etc. highly preferred
• Understanding of KPI’s, metrics and SLO’s
• An exceptionally high level of attention to detail
• Self-motivated, with an ability to work both independently and as part of a team
• Competency in one or more coding or scripting languages (i.e., one or more of Python/Ansible/Go/Bash/Ruby) advantageous but not mandatory
• Experience automating manual tasks
• Knowledge of version control tools such as Git or SVN will be useful
• Effective verbal and written communication skills
• Most importantly, a passion for ensuring our customers and stakeholders always get the very best possible experience