Job Title: Site Operations Specialist

Reports To: Director of Transitions and Site Support

Location: Capstone On-Campus Management -UMass Boston

FLSA Status: Exempt

Compensation: $40.00-$55.00 per hour. Position is seasonal and not eligible for benefits

The Site Operations Specialist under the supervision and guidance of the Director of Transitions and Site Support, provides support for any number of COCM sites’ general support for the operations team and fills in at sites when staff vacancies occur.

Essential Duties and Responsibilities:

• Serve as a substitute for staff members at communities experiencing vacancies or absences.
• Provide on-site leadership, staff development, and program management during Manager/Director vacancies or when additional operational support is required.
• Build and maintain positive relationships with clients, university partners, and residents.
• Develop, refine, and implement effective systems and processes to support community operations.
• Manage financial responsibilities, including contracts, accounts payable/receivable, and budgets.
• Deliver customer service to clients, students, parents, and guests.
• Ensure facilities are maintained to exceed expectations or service standards.
• Support the operations team by assisting with or leading special projects and initiatives as assigned.
• Assist with staff recruitment such as interviewing and new employee onboarding.

Functional Areas of Responsibility (may vary by assignment)

Operations:

• Supervise staff and provide ongoing coaching and support.
• Assist with hiring, training, and onboarding new team members.
• Complete accounts payable processes accurately and on time.
• Represent the organization in meetings with campus partners and/or ownership groups.

Marketing & Leasing:

• Supervise and support leasing and marketing staff.
• Review, prepare, and distribute leases.
• Maintain and update marketing materials.
• Communicate with current and prospective residents to promote leasing opportunities.

Facilities:

• Supervise facilities staff and coordinate vendor services.
• Conduct regular building inspections and walkthroughs.
• Oversee the entry, tracking, and completion of work orders.
• Perform other duties as assigned.

Supervisory Responsibilities:

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Master's degree in Student Personnel, Higher Education or Business or a related field of study.
• 3-5 years of experience in Housing/Residence Life at a College or University or related experience
• Experience working with student populations.
• Experience in facilities management or asset management including management of operating and capital budgets.
• Leadership experience in crisis management incidents.
• Excellent attention to detail and organizational skills.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines effectively.
• Working knowledge of Microsoft Word, Excel, and Outlook.
• Ability to move/lift up to 35 pounds

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced. The noise level in the work environment is usually moderate.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk, climb stairs, and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision and distance vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible.

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law.