Job Description

Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

How you’ll make an impact:

As Carter’s continues to drive momentum in our digital channels, we are looking for a collaborative, customer-centric Site Merchandising Specialist to join our eCommerce team. The ideal candidate is innovative, takes initiative, and has a strategic analytical mindset. This person should have experience creatively solving problems using technical tools and processes to support business objectives. The Site Merchandising Specialist role requires a combination of technical expertise, organizational skills, and cross-functional collaboration to deliver an optimal online shopping experience and support the growing digital business.

50%: eCommerce Site Operations

• Must be Super user for Salesforce Commerce Cloud
• Advanced user of Dynamic Yield and Quantum Metrics
• Leads A/B testing for bottom of the Funnel priorities with Salesforce and Dynamic Yield systems.
• Strong analytical ability to assess site performance data, translate complex findings into actionable merchandising strategies, and implement data-driven optimizations within the Salesforce and Dynamic Yield platforms.
• Own and optimize the final stages of the customer journey, focusing on improving add-to-cart rates, cart completion, and checkout conversion. This role blends UX, analytics, experimentation, and technical coordination to remove friction and drive revenue.
• Performs daily site scrubs, trouble shoots and resolve issues independently.

40%: eCommerce Partnerships

• Collaborate with entire site merchandising team of 10.
• Work with eCommerce product team and US domestic team to gain a deeper understanding of Salesforce, Dynamic Yield, Search capabilities and opportunities for Canada
• Regularly assess recommendation zones and sort order processes, monitor modifications, and propose data-driven optimizations for merchandising effectiveness

10%: eCommerce Leadership

• Challenge the status quo and look for ways to improve processes and create efficiencies
• Work on special projects as assigned
• Mentor Site Merchandisers on the team

We’d Love to hear from you if: (Requirements section)

Must have:

• 3 + years Proficiency in Salesforce Commerce Cloud including Eistein Search, Dynamic Yield,
• Data-driven role focused on revenue impact at the bottom of the funnel.
• Proven ability to multi-task, be flexible, and to prioritize

Preferred skills and experience:

• 3+ years of prior eCommerce experience required with Salesforce Commerce Cloud and Dynamic Yield.
• Retail experience preferred, especially in children’s clothing

Make a career at Carter’s:

• Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess.

NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.

Carter’s | OshKosh is an equal opportunity employer and encourages all interested and qualified candidates to apply. Should you require any type of accommodation, please do not hesitate to contact us.

Carter’s | OshKosh est un employeur souscrivant au principe de l'égalité d'accès à l'emploi et encourage tous les candidats intéressés et qualifiés à postuler. Si vous avez besoin de certaines mesures d'adaptation, n'hésitez pas à communiquer avec nous.