Job Description

About PHOENIX

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

About Express

Express is a multichannel apparel brand dedicated to creating confidence and inspiring self-expression. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Whether dressing for work, everyday or special occasions, Express ensures you look and feel your best, wherever life takes you.

The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.

Location Name

Columbus Corporate Headquarters

Responsibilities

The Site Merchandiser plays a critical role in driving the performance of our digital storefront by leveraging data to inform merchandising strategy, enhance the customer journey, and optimize product placement. This position is responsible for analyzing ecommerce metrics and driving actionable insights that support revenue growth, conversion improvements and customer engagement.

KEY RESPONSIBILITIES

• Execute actionable insights to drive merchandising and site experience improvements
• Optimize product placement and user experience across key pages and categories
• Execute the daily product sort strategy to align with sales and customer behavior
• Deliver category content reporting, including performance of visual navigation and inline content
• Ownership of filter updates based on customer behavior and business needs
• Collaborate with tech and product teams to drive site enhancements and resolve issues
• Provide reporting and recommendations for on-site search performance
• Manage on-site search results and collaborate with SEO team to optimize results and drive conversion
• Review website daily to ensure category accuracy across sorts, filters, etc.
• Ownership of color separated pages in sort strategy and execution
• Participate in weekly merchandising, and digital marketing meetings to understand key business trends and merchandising strategies
• Complete analysis of key competitors & best-in class online retailers to understand new functionality and digital experiences
• Partner with Express engineering and development, where applicable, to ensure the smoothest integrations and the highest level of site performance

REQUIRED EXPERIENCE & QUALIFICATIONS

• Education: Bachelor’s Degree
• Years of Experience: 3-5 years of related work experience in ecommerce
• Experience in e-commerce merchandising, site operations, or digital analytics
• Analytical skills with experience using tools like Google Analytics, Excel, or Looker
• Understanding of site navigation, filter logic, and digital merchandising principles
• Excellent attention to detail and ability to translate data into action
• Comfortable working cross-functionally in a fast-paced environment

CRITICAL SKILLS & ATTRIBUTES

• Highly motivated/self-starter with a sense of ownership, a willingness to learn
• eCommerce Apparel experience preferred
• Up to date with the latest trends and fashion forecasting

Closing

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An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.

Notification to Agencies Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.