Job Description

Purpose

The Site Medical Director provides clinic site and program leadership to ensure that the care provided meets Neighborcare Health’s goals for quality, patient access and patient experience. They are responsible for provider hiring, orientation and training, performance management, and completion of annual individual learning conversations. In addition to clinical responsibilities, the Site Medical Director works with all members of the care team to provide quality patient care. This role will work in partnership and joint accountability with the site clinic administrator and work collaboratively with the other lead team members to achieve Neighborcare Health’s goals and follow its mission and guiding principles.

The Pike Market Medical Clinic opened in 1978 by two grassroots activists to address the lack of access to health care in the area. The clinic operated in the back of the Motherlode Tavern with two exam rooms and a lab. The full medical clinic was built just one year later. The clinic joined the Neighborcare Health family in 2005 and continues to specialize in serving low-income patients in the Market community and downtown Seattle.

"The Clinic", as it continues to be known to many patients today, primarily serves elderly, low-income community members and patients experiencing homelessness. Neighborcare Health at Pike Place Market provides a range of primary care health services for adults regardless of income or insurance. The clinic supports patients when they are ill and assists them to stay healthy with chronic condition management, regular check-ups, and health education. Team members also offer mental health care, substance use services, and connections to dental and social services including housing and food assistance.

Nurse Practitioners are encouraged to apply.

Health, Wellness & Retirement benefits:

• Medical, dental & vision insurance
• Paid time off & paid holidays
• Retirement with contribution match
• Life & AD&D, pet insurance
• Employee assistance program, & more!

Compensation:

• The target wage range for the MD/DO position is $175,177.60 to $220,563.20 annually.
• The target wage range for the ARNP position is $118,435.20 to $144,955.20 annually.
• Final offers are individually based on various factors, including skill set, years of experience, location, qualifications, work schedule and other job-related reasons.

Primary Responsibilities:

Leadership Duties

• Hire, train and orient providers on clinical operations and functions
• Provide ongoing coaching and support to providers and other clinical staff related to clinical medicine, workflow, and patient experience of care
• Provide supervision to providers through direct interactions and/or chart review
• Work to ensure the clinic team follow best clinical practices
• Provide onboarding and ongoing mentoring for individual provider’s growth and development
• Address individual provider safety or performance issues, develop improvement plans and coordinate with Clinic Administrator and/or the HR Team as needed

Administrative Duties

• Monitor and communicate patient access data to providers in partnership with clinic administrator
• Be a clinical champion for quality performance and quality improvement activities
• Share clinic and individual quality and patient experience data with providers and clinic team
• Participate in NeighborCare leadership meetings and leadership development activities
• Address issues identified by team and collaborate with the site leads team as needed
• Leads a team of support staff to assure services meet or exceed the expectations of patients, coworkers, the public, and community standards
• Develop and implement clinic strategic goals and key performance indicators in alignment with Organizational strategic initiatives
• Be on call two weeks a year, providing phone-based clinical care
• Assist in credentialing of staff, trainees and volunteers

Direct Clinical Work

• Provide patient centered preventative care as well as, diagnoses and treatment of acute and chronic conditions,
• Identify the need for referrals and provide overall care coordination in a team-based setting

Indirect Clinical Work

• Assure accurate and timely completion of all clinical records
• Complete necessary paperwork for patient care. Such as, prior authorizations and communications with outside specialists in a team-based approach
• Timely response to communications and test results
• Provide feedback to appropriate teams and/or individuals when
• Be on call two weeks a year, providing phone-based clinical support

Required Skills:

• Ability to work in a high pressure, time-sensitive, and complex health care environment.
• Ability to effectively work with individuals of varying ethnicities, socio-economic levels, varying languages, cultures and sexual orientations
• Ability to work with patients that have substance or mental disorders
• Ability to treat opioid use with medication assisted treatments
• Ability to meet and comply with HIPAA/Confidentiality policies and procedures and to handle confidential and sensitive patient and staff information
• Experience working with interpreters in a medical setting
• Demonstrate the ability to conduct discussions of a sensitive nature with staff and patients
• Ability to build relationships while maintaining appropriate boundaries.
• Ability to communicate effectively in person, email, and on the phone

Preferred Skills:

• Fluency in languages other than English
• Insertion and removal of long-acting contraception
• Experience with motivational interviewing skills
• Experience prescribing buprenorphine or other treatments for opioid use disorders, including past completion of a buprenorphine waiver certification course or specific continuing education to satisfy the requirements for the DEA's Medication Access and Training Expansion (MATE) Act

Education/Experience Requirements:

• Graduation from an accredited School of Medicine or Osteopathy
• Completion of a Family Medicine or Internal Medicine residency
• Licensed as a Physician (MD/DO), with the State of Washington or Licensed as a Nurse Practitioner with Washington State Department of Health
• Current board certification (Family Medicine or Internal Medicine) as appropriate to credentials
• Current BLS Certification
• DEA License

Preferred Requirements:

• Strong preference for experience both as a provider in direct patient care and experience in leading and supervising people and/or teams
• Contraceptive Implant Certification
• Bilingual in a language frequently used by patients
• Experience prescribing buprenorphine or other treatments for opioid use disorders, including past completion of a buprenorphine waiver certification course or specific continuing education to satisfy the requirements for the DEA's Medication Access and Training Expansion (MATE) Act

About Neighborcare Health:

Since 1968, Neighborcare Health has been removing barriers to health care for our neighbors. We believe everyone deserves a place to call their health care home, where a team of medical, dental and mental health professionals work in collaboration with each patient to develop a personal health improvement plan.

We are one of the largest providers of primary medical, dental and behavioral health care services in the Seattle area serving low-income and uninsured families and individuals, seniors on fixed incomes, immigrants, and people experiencing homelessness. Each year we care for nearly 60,000 patients at our nearly 30 non-profit medical, dental and school-based clinics. We ask everyone to pay what they can, but no one is turned away due to inability to pay.

Our clinics are located in neighborhoods where health disparities are the greatest, and our care teams, who speak over 55 languages and dialects, are as diverse as our patients. No matter who you are, or where you come from, regardless of your insurance, income or immigration status, you are welcome at Neighborcare Health.

Learn more about us here

The full job description is available upon request