Job Description

Hanrob Brisbane

Site Manager (Pet Boarding)

At Hanrob Pet Hotels, we’re passionate pet people delivering health, happiness, and wellbeing to Aussie pet families. With over 40 years of experience and a national presence, we’re the trusted name in pet boarding and daycare.

At Hanrob Brisbane, the Site Manager is responsible for the overall leadership and performance of the site. This role blends hands-on pet care with strategic leadership, people management, and business operations. You'll lead a dedicated team to deliver exceptional pet care, ensure smooth day-to-day operations, an drive site growth and success. You'll enjoy access to support functions within our Head Office - we're here to help you succeed!

The ideal candidate will be available to work a full time roster with work hours falling between 7am-6pm. Availability to work across all school holiday periods (including Christmas and Easter) is required, as these are our busiest times operationally.

Duties & Responsibilities:

• Lead, train, and inspire a high-performing team to provide best-in-class pet care.
• Work in the day-to-day operations of the site - must love dogs!
• Manage site operations, including rostering, compliance, and facility upkeep.
• Oversee customer service, ensuring positive experiences and efficient bookings.
• Monitor and drive site financial performance, optimising bookings and profitability.
• Maintain site cleanliness, safety protocols, and emergency procedures.
• Handle pet health concerns, incidents, and ensure clear communication with pet owners.
• Manage social media engagement, showcasing the Hanrob experience.

Experience & Skills:

• Passionate about pet care, with a hands-on and customer-first approach.
• Proven team leadership experience. Management of site based operations is highly regarded but not essential.
• Previous paid animal care experience is highly regarded but not essential.
• Strong communicator with exceptional customer service skills.
• Problem-solver with high attention to detail.
• Organised, proactive, and results-driven.
• Quick learner and a willingness to get your hands dirty with on-the-job experience.
• Ability to work in a fast-paced environment and maintain a cool head under pressure.
• Tech-savvy with the ability to learn new software systems with ease.

Benefits & Perks:

• Did someone say pets?
• We offer opportunities for career growth and promote from within.
• Extensive training opportunities to further build your skillset.
• Enjoy up to 50% off on shop items and our boarding and daycare services.
• Generous incentive programs for our leaders to earn bonuses based on performance.
• A structured induction program to set you up to succeed.
• Employee Assistance Program (EAP) that supports our employees with free confidential counselling services.
• Work with like-minded people in a fun and exciting business with a well-established reputation and brand.

How to apply

Include a cover letter outlining why you are the best fit for the role. Include a cover letter outlining why you are the best fit for the role. If you don’t tick all the boxes, we'd love to know how your current skill set can transfer!

Shortlisted candidates will be sent an invite to complete a brief one-way video interview as the first stage of our recruitment process.

Successful candidates will be required to provide or complete (at Hanrob's cost) a National Criminal History Check as part of the pre-employment process.

If you have any questions about the role, reach out to us at jobs@kip.com.au

We look forward to reviewing your applications!