Job Description

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.

Who we are:

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey.

At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer:

• Multiple medical plans including a high deductible, low cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
• Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company
• Retirement planning through the Company’s 401(k)

Who we are looking for:

The General Manager is responsible for the running day-to-day operations at the RC and leading general business strategy. Responsibilities include leading a team, achieving sales targets, ensuring customer satisfaction, and maintaining efficient operations.

What you will do

• Identify opportunities for business growth. Regularly meet with customers, attend sales visits with Sales staff and other customer engagement opportunities. Make sure customers receive prompt, efficient and courteous attention for all contacts and transactions.
• Ensure proper follow-through on all directives, bulletins and schedules from the Corporate Office and Area Vice President (AVP). Maintain a good flow of communication with Corporate Office, AVP, and other key contacts within the company.
• Attend a Profit and Loss Statement review each accounting period with the AVP. Ensure accurate and timely reconciliation of accounting with weekly and monthly corporate reports. Initiate and follow up on discrepancies. Monitor accounts receivable and report variances to AVP, Controller and Central Office. Control regular and overtime payroll and other business expenses to support business operations and financial objectives.
• Monitor KPI’s and expectations. Leverage technology and tools available. As appropriate, develop and implement action plans to support improvements, and celebrate successes.
• Be familiar with procedures for handling all aspects of customer disputes and resolve any customer complaints in a friendly, courteous manner. Escalate issues to AVP as necessary.
• Identify, hire, train, and mentor the management of today and the future for the auction. Support recruiting, hiring and onboarding initiatives to meet business needs and corporate/legal requirements. Promote, develop and train all employees according to company guidelines.
• Maintain positive employee relations and morale. Practice sound leadership and human relations principles to promote teamwork at all times. Set a good personal example of attitude and performance. Follow-through and communicate employee relations problems to the Area Vice President and People team as appropriate. Evaluate and take positive, consistent, disciplinary action on infractions of company policies and procedures as defined in the employee disciplinary policy. Prepare and conduct performance appraisals for direct report employees and support the performance appraisal process for the team.
• Conduct employee meetings at least once a month or as necessary to communicate Company and Department issues and build teamwork among the employees. Maintain a good flow of communication with the Area Vice President, and other pertinent personnel.
• Account for and identify all auction inventory; monitor and report unusual activity and notify RVP and appropriate corporate teams as necessary.
• Monitor and control all site related conditions, vehicles, property and equipment within corporate standards for cleanliness, proper maintenance and safety. Advise Maintenance of all breakdowns and maintenance immediately. Ensure good routine preventive maintenance.
• Make sure all Department area conditions do not threaten employee or customer safety. Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property. Report all incidents immediately. Ensure functional specifications are sound, efficient and support ACV goals. Practice and instruct all employees in proper loss prevention and reaction procedures. Account for and identify all keys, codes or other safety or security information. Report all incidents properly and immediately.
• Direct proper record keeping and follow-through on all sales promotions, advertising and telemarketing. Monitor and ensure compliance with sale plan layouts, corporate requirements with all contractual customers, contractors, and supplier agreements and other directives. Advise and assist with corrective procedures, if needed. Initiate and complete accurate vehicle transfers as instructed. Ensure the use of marketing tools on selected customer accounts as instructed.
• Must know, practice and ensure that company policies and procedures and state and federal laws are followed at all times. Ensure that no company or customer information is inappropriately divulged to unauthorized parties.

What you will need:

• Preferred 4 year/Bachelors Degree in Business Administration, Marketing or a related field
• 5+ years’ experience in business operations preferably in the transportation industry
• Excellent leadership skills, including goal setting, motivating, training and mentorship
• Exceptional interpersonal and communication skills, including writing, speaking and active listening
• Effective conflict resolution and problem-solving
• Keen strategic thinking and planning
• Understanding of budget management and financial monitoring
• Servant Leadership Philosophy
• Sales and Marketing Skills
• Human Relations and Leadership Skills
• Accounting and Financial Skills
• Technical Skills
• Exceptional organization, time management and multitasking abilities
• Keen attention to detail

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Our Values

Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling

At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.

For information on our collection and use of your personal information, please see our Privacy Notice.

No immigration or work visa sponsorship provided for this position.

Compensation: The compensation range for this position is listed in the "Job Details" section at the bottom of this posting. Please note that final compensation will be determined based upon the applicant's relevant experience, skill set, location, business needs, market demands, and other factors as permitted by law.