About Landmark Global France
Landmark Global, part of bpostgroup, is a leading international
e-commerce logistics provider, connecting businesses and consumers across
Europe, North America and Asia.
In France, Landmark Global brings together IMX France, Happy-Post and
ColisExpat, offering innovative international parcel delivery solutions
through an extensive network of last-mile partners and postal operators.
As our business continues to grow and evolve, we are strengthening our
operational organisation to support future growth, deliver outstanding customer
service and build high-performing teams.
Your mission?
Reporting to the Operations Director, you are fully accountable for the
overall performance of the Colis / CXP site.
You lead the site with full ownership of its operational, financial and
people performance, ensuring business objectives are achieved in terms of
service, quality, productivity, safety, compliance and profitability.
As a key member of the Operations Leadership Team, you develop your
teams, drive operational excellence and lead transformation initiatives that
support the continued growth of Landmark Global France. During the absence of
the Operations Director, you act as their deputy, ensuring business continuity
and leadership across the site.
What will you do?
Lead the site's performance
- Take
full ownership of the site's operational, financial and organisational
performance. - Deliver
KPIs covering productivity, service quality, customer satisfaction, safety
and cost. - Ensure
efficient resource planning and smooth day-to-day operations. - Align
operational activities with Group standards and strategic objectives.
Manage
financial performance
- Own
the site's operational budget and cost performance. - Monitor
labour costs, temporary workforce and operational expenses. - Optimise
productivity while maintaining high service levels. - Contribute
to forecasting, budgeting and resource planning.
Lead and
develop people
- Manage,
coach and develop frontline managers and their teams. - Drive
workforce planning, recruitment and succession planning. - Conduct
performance reviews and manage disciplinary matters when required. - Foster
a culture of accountability, collaboration, engagement and continuous
learning.
Build
strong customer relationships
- Act
as the senior operational contact for customers within your scope. - Partner
with Commercial and Customer Service teams to anticipate customer needs. - Ensure
service commitments are consistently achieved. - Resolve
operational issues while maintaining an excellent customer experience.
Drive
transformation and continuous improvement
- Lead
operational transformation initiatives supporting the evolution of
Landmark Global France. - Promote Lean principles and a culture of
continuous improvement. - Challenge
existing processes and implement sustainable operational improvements. - Share
best practices across teams and sites.
Support
operational leadership
- Act
as deputy to the Operations Director during periods of absence. - Support
strategic operational decisions and cross-site initiatives. - Contribute
to the ongoing development of Landmark Global France.
Who are you?
You are an experienced operational leader who enjoys taking ownership,
developing people and delivering results.
You combine strong leadership with business acumen, financial awareness
and a customer-focused mindset. You thrive in a fast-paced operational
environment and know how to motivate teams while driving performance and
change.
Ideally,
you bring:
- Significant experience managing
logistics, transport, parcel or supply chain operations. - Proven
experience leading operational teams in a performance-driven environment. - Strong
financial acumen, including budget management and resource planning. - Experience
managing KPIs, workforce planning, temporary labour and operational
performance. - Excellent
leadership, communication and stakeholder management skills. - Experience
driving transformation and continuous improvement initiatives (Lean is a
strong advantage). - Fluent
French is essential. Professional English is a strong asset.
