Job Description
The Site Manager serves as the primary leader responsible for overall performance, culture, and customer experience at our Take 5 and Whistle Express car wash locations. This role oversees all aspects of site operations, team leadership, safety, equipment reliability, sales performance, and community reputation. The Site Manager ensures the site delivers the high quality, efficient, and friendly experience our brand is known for. This position sets the tone, establishes expectations, and drives excellence—developing team members, solving operational challenges, and creating an environment where both employees and customers thrive.
The Site Manager serves as the primary leader responsible for overall performance, culture, and customer experience at our Take 5 and Whistle Express car wash locations. This role oversees all aspects of site operations, team leadership, safety, equipment reliability, sales performance, and community reputation. The Site Manager ensures the site delivers the high quality, efficient, and friendly experience our brand is known for. This position sets the tone, establishes expectations, and drives excellence—developing team members, solving operational challenges, and creating an environment where both employees and customers thrive.
What You’ll Do
Lead & Develop the Team
As the senior on-site leader, you will:
- Recruit, hire, train, coach, and performance manage all team members, including the Assistant Site Manager, Shift Leads and Team Members
- Build and reinforce a positive, growth minded culture grounded in company values
- (Based on the expectation to build a positive, growth minded culture)
- Conduct ongoing development conversations and ensure readiness of future leaders
- Ensure all staff follow safety, customer service, and operational standards consistently
Deliver an Exceptional Customer Experience
- Champion a welcoming, service-oriented environment where every customer feels valued
- Resolve escalated concerns and coach the team on best-in-class customer engagement
- Lead membership growth strategies, including sales coaching and service recommendations, based on promoting memberships and services, addressing concerns, and assisting customers
Oversee Site Operations & Equipment Performance
- Own all daily operational workflow and ensure efficiency, accuracy, and safety
- Maintain equipment reliability by managing preventative maintenance, repairs, and vendor support
- Ensure the site consistently meets company standards for quality, cleanliness, and throughput
- Analyze operational metrics and implement improvements to increase performance and reduce downtime
Drive Sales, Profitability & Business Results
- Set and manage site-level sales, membership, labor, and operational targets
- Lead sales initiatives, promotions, and team‑wide upselling behaviors
- Monitor KPIs and adjust staffing, processes, or workflow to achieve results
- Manage site expenses, inventory, and cost controls
Ensure Safety, Compliance & Brand Standards
- Enforce all health, safety, and environmental protocols
- Ensure adherence to company policies, operating procedures, and quality standards
- Address risks, incidents, or equipment failures promptly and effectively
- Conduct regular audits and site inspections to ensure consistency and compliance
Qualifications
Required
- Strong customer service mindset and excellent communication skills
- Demonstrated leadership, teambuilding, and performance management abilities
- Ability to operate effectively in a fast paced, hands-on outdoor environment
- Strong problem-solving and decision-making skills
- Reliable, self-motivated, organized, and capable of independently running all aspects of site operations
- (Expanded from reliability and eagerness to learn)
- Flexible schedule, including weekends and holidays
- Ability to stand for long periods and perform light physical tasks
Preferred (but not required!)
- Previous site management or multi‑team leadership experience
- Experience in retail, service, hospitality, or other customer facing roles
- Mechanical aptitude for overseeing equipment checks and maintenance
- Experience with sales-driven environments or membership programs
What We’re Looking For
We are looking for a leader who treats the site like a business and the team like the reason it works.
- You have led teams before and know how to create accountability without losing trust.
- You own outcomes. Sales, labor, safety, quality, culture — you do not point at the scoreboard. You move it.
- You develop people. The best Site Managers build Assistant Site Managers and Shift Leads who are ready for more.
- You solve problems quickly and communicate clearly. Silence creates confusion. Leadership creates direction.
- You are comfortable in a fast-paced, physically active, outdoor environment and willing to be present where the work happens.
- Prior management experience in car wash, retail, restaurant, service, or field operations preferred. A track record of ownership matters more than a specific industry.
The site reflects the leader. Make it a place people notice.
The best version of this industry is being built one site at a time. If you are ready to own the site, build the team, and leave the operation stronger than you found it, we want to hear from you.
Base Pay Range
$55,000.00 - $75,200.00
