Job Description

Site Manager

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

DHL Global Forwarding has an opening for Site Manager in Morocco.

Join us in connecting people and improving lives!

For this Site Manager position

Key Responsibilities :

1. Warehouse Operations Management :

• Oversee inbound, storage, order picking, packing, and outbound activities.
• Ensure daily warehouse operations are executed efficiently and according to established procedures.
• Optimize warehouse layout and storage utilization.
• Ensure customer service requirements and service level agreements (SLAs) are met.

1. Inventory Management :

• Maintain accurate inventory records and stock integrity.
• Manage cycle counts and annual physical inventories.
• Investigate and resolve inventory discrepancies.

1. Team Leadership and People Management :

• Lead, coach, and develop the warehouse team.
• Set performance objectives and monitor employee productivity.
• Conduct performance reviews and identify training needs.
• Foster a culture of teamwork, accountability, and continuous improvement.

1. Health, Safety, Security and Environment (HSSE) :

• Ensure full compliance with company and legal health and safety requirements.
• Promote a safe working environment and enforce the use of personal protective equipment (PPE).
• Conduct safety inspections and support incident investigations.
• Ensure warehouse security standards are maintained.

1. Performance and Continuous Improvement

• Monitor and report warehouse KPIs.
• Identify operational improvement opportunities and implement corrective actions.
• Drive Continuous Improvement, and First Choice initiatives.
• Support productivity and cost optimization projects.

1. Customer Service and Stakeholder Management

• Lead and supervise the teams responsible for day-to-day customer interactions and service delivery.
• Ensure customer requirements, service level agreements (SLAs), and operational commitments are consistently met.
• Monitor customer service performance and drive corrective actions when necessary.

Key Accountabilities

• Warehouse operational performance.
• Inventory accuracy and stock integrity.
• Health and safety compliance.
• Employee productivity and engagement.
• Customer satisfaction and SLA achievement.
• Cost control and budget adherence.

Required Qualifications

• Master’s Degree in Logistics.
• Minimum 5 years of warehouse management experience.
• Experience managing operational teams within a logistics or supply chain environment.

Technical Competencies

• Warehouse Management Systems (WMS).
• Inventory control and stock management.
• Logistics and supply chain operations.
• Data analysis and reporting.

Leadership Competencies

• Leadership and people management.
• Decision-making.
• Problem-solving.
• Change management.
• Conflict resolution.

Behavioral Competencies

• Customer focus.
• Results orientation.
• Strong organizational skills.
• Attention to detail.
• Continuous improvement mindset.

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development.
• Competitive salary.

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2026.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than ~30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.

Our Purpose: Connecting People, improving lives.

Our Values: Respect & Results

Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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