Job Description

To manage the resident site team to consistently and successfully deliver contractual KPI’s on time and within budget. To mentor, guide, monitor and develop the team in a way that promotes Dematic values and behaviours whilst supporting the requirements and activities of our customers to deliver in full, on time, every time.

Recognise the customers values and what is critical to quality in order for the customer to succeed and provide an environment and framework of service excellence in which these targets can be achieved.

We offer:

Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

“Dematic is proud to provide equal employment opportunities to all employees and applicants. Dematic prohibits discrimination and harassment of any type without regard to race, religion or belief, age, sex, national or ethnic origin, disability status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.”

Tasks and Qualifications:

Principal Accountabilities

• To Manage the site team in day-to-day activities.

• To lead from the front and manage customer expectations

• To maintain, repair and support the equipment detailed within the agreed Dematic scope of contract on the Customers site.

• Primarily ensuring delivery to both Dematic and the Customer’s expectations with the aim of achieving KPI targets at all times.

• Undertake AMHE equipment servicing in accordance with the quality standards and time schedules as set out in the equipment manuals

• To undertake scheduled repairs in accordance with the manufacturers recommendations and industry standard practices

• Diagnosis of Mechanical faults and subsequent repairs

• Compliance with Health & Safety legislation at all times

• Ensure quality of output at all times

• To accurately record all work undertaken

• Involvement in continuous improvement and enhancement opportunities

• Represent the company in a professional manner at all times and maintain customer relations

• Adherence to the Quality processes and procedures as set out by the company

• Fully interact with the customer in day to day activities

• To fully embrace and ensure delivery of key staff processes:

• Team and individual attendance

• Staff discipline

• Staff development identified through Staff Dialogue (appraisal)

• Monitor and steer third party support contracts to ensure delivery of key service KPI’s

• Be a path of escalation and control during breakdown situations.

Knowledge and qualifications

• HNC/HND in Electrical / Mechanical Engineering (desirable)

• IOSH managing safely/NEBOSH (desirable)

• Experience in previously managing a team (essential)

• Recognised Engineering Apprenticeship

• A working understanding of Mechanical, Electrical & Electronic technical manuals & drawings

• Understanding of control systems and problem solving techniques

• Previous experience of working with various conveyor systems/automation environment

• Excellent level of PC literacy

• Outstanding communication skills

• Understanding of preventive maintenance (PPM) principles and adept in using CMMS software

• Working knowledge of FEM and BS standards governing the automated warehouse industry

• Have a continuous improvement mentality