We're seeking a customer-focused Hospitality & Office Services Lead to oversee daily workplace operations at a professional client site. This role serves as the primary liaison between Ricoh and the client's facilities team while ensuring a seamless experience for employees, visitors, and stakeholders.

The ideal candidate has strong customer service skills, experience supporting office operations, and the ability to lead and coordinate a small team in a fast-paced environment. Responsibilities include conference center support, mail operations, fulfillment services, supplies management, and reception/catering backup support.

• Serve as the primary contact for workplace services and client support.
• Partner with the client's Facilities team to ensure smooth day-to-day operations.
• Oversee inbound and outbound mail services and fulfillment activities.
• Coordinate conference room readiness, hospitality services, and meeting support.
• Manage office and operational supplies inventory.
• Provide backup reception, administrative, and catering support as needed.
• Lead and support one Ricoh team member, including training and workflow coordination.
• Monitor service quality, resolve issues, and maintain strong customer relationships.
• Complete operational reports and ensure service-level expectations are met.

Required

• High School Diploma or GED.
• 2+ years of customer-facing experience in a professional office, hospitality, workplace services, facilities, or related environment.
• Experience coordinating or overseeing office operations.
• Strong communication, organization, and problem-solving skills.
• Proficiency with Microsoft Office and standard office technology.

Preferred

• Experience with conference center support, hospitality services, reception, mail services, or facilities operations.
• Previous experience training, mentoring, or leading others.
• Experience working directly with corporate clients or stakeholders.

You will thrive if you:

• Deliver exceptional customer service.
• Enjoy being the go-to person for workplace operations.
• Can manage multiple priorities while maintaining professionalism and attention to detail.
• Take initiative and build strong relationships with clients and colleagues.

Ability to stand, walk, bend, and lift up to 50 lbs. as needed in a professional office environment.