ESM - Events and Sports Management

Site Leader

ESM - Events and Sports Management  •  Riyadh, SA (Onsite)  •  1 day ago
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Job Description

Hamilton Aquatics is looking for a highly motivated and experienced Site Leader to manage and deliver our Learn to Swim programme in Riyadh, Saudi Arabia. If you are an ambitious swimming teacher ready to take the next step in your career, this is an exciting opportunity to lead operations within a dynamic aquatic environment.

As a Site Leader at Hamilton Aquatics, you'll have the opportunity to lead and inspire a team of swim teachers to deliver top‑quality lessons to students of all ages and abilities. You’ll be responsible for managing the site effectively, ensuring excellent customer service, and maintaining a strong focus on customer retention and satisfaction.

Key Responsibilities

Programme Leadership and Delivery

  • Lead a team of swim teachers to ensure high‑quality lesson delivery.
  • Oversee lesson planning and implementation in line with Hamilton Aquatics’ teaching philosophy.
  • Monitor lesson effectiveness to ensure students progress successfully through the programme.

Site Management and Customer Service

  • Manage the day‑to‑day operations of the Learn to Swim site.
  • Ensure strong customer satisfaction and retention by delivering outstanding service.
  • Handle customer inquiries and concerns professionally, escalating when appropriate.

Team Leadership and Development

  • Mentor and support swim teachers to promote ongoing professional growth.
  • Assist with recruitment, onboarding, training, and performance evaluations.

Administration and Compliance

  • Manage lesson scheduling, attendance tracking, and customer communications.
  • Oversee site safety procedures, including adherence to child protection policies and health and safety regulations.
  • Maintain accurate administrative records and ensure compliance with Hamilton Aquatics policies.

Requirements

  • Swim England Level 2 Swimming Teacher qualification (or equivalent).
  • Minimum of 2 years’ experience teaching swimmers across a range of abilities.
  • Proven experience in administration, recruitment, and working with KPIs.
  • Excellent communication skills (face‑to‑face, phone, and email).
  • Experience working within a curriculum-based environment.
  • Valid driving licence (subject to Saudi conversion requirements).

Desirable but not essential:

  • Up‑to‑date lifeguard qualification
  • Experience teaching adult & child programmes
  • Experience within a club setting

What we offer

  • Annual flight allowance
  • Private medical insurance
  • Continuing professional development opportunities
  • End‑of‑service benefit
  • Access to lifestyle discounts
ESM - Events and Sports Management

About ESM - Events and Sports Management

ESM was established in 2004 with the ambition of bringing high quality sports coaching to adults & children in the Middle East at premium sports facilities. Today ESM is the UAE’s leading sports services provider for corporates, youth, adults and communities alike, delivering coaching to over 10,000 residents a week across over 200 facilities.

ESM | Events is a highly skilled, professional sports event management team that excels at projects ranging from complicated, international, high profile special events, to local community events that deliver an exceptional experience for our corporate clients and participants alike. We bring expertise in event marketing, sponsorship sales and corporate sponsor fulfillment that is unparalleled in the UAE market. The Events team are experts in pulling together the correct team to deliver a goal based, image conscious, and overall successful special event.

ESM | Facilities hires out over 200 premium sports facilities in the UAE. As well as hosting our own academies in the sports facilities, we are also the facilitators for corporate clients & 50+ partner academies, giving them access to the regions best facilities. Our Corporate Clients and partner academies chose to work with ESM because of the quality control and facility management resource that we dedicate to ensure that recreational matches and academy programs, week-on-week, is hosted in the perfect conditions.

ESM | Academies works with and manages first-class sports academies and multi-activity holiday camps with a proven track record of developing holistic athletes from grass roots to elite performance. We have award-winning academies such as ESM Football Academy (longest standing football academy in the UAE), ESM Cricket Academy and ESM Holiday Camps. ESM Academies has been a market-leader for over a decade, and has a fantastic track record. Our mission is to gain entry for players into as many professional academies and US collegiate programs as possible.

Industry
Arts & Entertainment
Company Size
51-200 employees
Headquarters
Motor City, AE
Year Founded
2004
Website
esm.ae
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