Job Description

IT/OT Infrastructure Manager

Location: Bend, OR, USA.

Schedule: Monday – Friday, 8:00 AM – 5:00 PM (Standard Business Hours).

We are seeking a highly skilled technical leader to join our Global Infrastructure team as the IT/OT Infrastructure Manager in Bend, OR. Reporting to the Head of IT/OT Infrastructure Engineering, this position bridges the gap between enterprise IT systems and Operational Technology (OT) environments, including shopfloor manufacturing assets, laboratory systems, and building management systems. Operating under general supervision, you will map site business requirements to technical solutions in strict alignment with Lonza's global architectural, quality, and security standards. This role serves as a key technical engineer and strategic partner, managing third-party service provider delivery against defined KPIs while driving infrastructure automation, backup resilience, and disaster recovery readiness locally and across remote network sites.

What will you get?

• An agile career and dynamic working culture

• An inclusive and ethical workplace

• Critical Technology Ownership: Direct the integration of complex IT infrastructures within an advanced pharmaceutical manufacturing and laboratory environment.

• Global Network Collaboration: Serve as an active member of Lonza’s Global Infrastructure team, contributing to architecture blueprints and influencing infrastructure strategies network-wide.

• Compensation programs that recognize high performance

• Medical, dental and vision insurance, as well as PTO and more

• Our full list of global benefits can be found here: https://www.lonza.com/careers/benefits

What you’ll do:

• Technical Design & Mapping: Plan, design, and map local site business requirements to specific technical requirements, ensuring all infrastructure services align with global security, architecture, and compliance standards.

• OT-Context Infrastructure Integration: Lead technical engineering initiatives to deploy and sustain enterprise IT infrastructure within specialized OT footprints, supporting the shop floor, building management, and laboratory networks.

• Service Provider Governance: Manage third-party service provider quality by defining, measuring, and reporting against strict Service Level Agreements (SLAs) and technical KPIs.

• Architecture Blueprint Contribution: Collaborate with the global engineering community and IT Security to develop, refine, and deploy infrastructure architecture blueprints tailored for industrial automation and OT platforms.

• Systems Administration & Hosting: Maintain hands-on oversight and engineering ownership across core platforms, ensuring high availability for Windows/Linux Server environments, Active Directory structures, and virtualization layers (vSphere/AHV).

• Infrastructure Automation: Drive operational task efficiency by developing automation workflows, utilizing scripting languages (PowerShell/Bash) and modern Infrastructure-as-Code platforms (Docker, Kubernetes).

• Disaster Recovery & Lifecycle Continuity: Govern robust site backup strategies—specifically utilizing Veeam and Acronis technologies—and maintain verified disaster recovery protocols to protect business-critical production data.

• Compliance Documentation Maintenance: Author, modify, and sustain vital configuration documentation, technical designs, system diagrams, and change management logs in accordance with Good Documentation Practices.

What we’re looking for:

• Experience: 5–10 years of advanced technical experience in IT/OT infrastructure engineering or network administration within a manufacturing or highly regulated corporate environment.

• Core Technical Mastery: Senior-level command of Windows Server systems, Cisco routing/switching, wireless controllers, Active Directory, storage arrays, and enterprise hypervisors (vSphere or Nutanix AHV).

• Automation & Containerization Skills: Hands-on experience or deep conceptual knowledge of container orchestration platforms (Kubernetes, Docker, Podman) and specialized scripting (PowerShell/Bash) to automate routine infrastructure tasks.

• Service Delivery Acumen: Solid understanding of the ITIL service framework model, cross-technical root-cause analysis methodologies, and vendor/service provider management.

• Stakeholder Management: Excellent communication skills with a proven capacity to navigate cross-functional dynamics, bridge global design parameters with local operational teams, and influence technical peers outside the direct department.

• Education: Bachelor’s Degree in Information Technology, Computer Science, or a related technical discipline is highly preferred.

• Attributes: Proactive, "go-getter" attitude with a strong customer service ethic and the ability to independently anticipate technical risks, prioritize critical site issues, and deliver real-time solutions under tight timelines.

About Lonza

At Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who we are and how we work together. Everyone’s ideas, big or small, have the potential to improve millions of lives, and that’s the kind of work we want you to be part of.

Innovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we offer equal employment opportunities to all qualified applicants regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other characteristic protected by law. If you’re ready to help turn our customers’ breakthrough ideas into viable therapies, we look forward to welcoming you on board.

Ready to shape the future of life sciences? Apply now.