Job Description
Hungry for challenges? Join a group with innovation at its heart and contribute to the automotive revolution!
OPmobility is a world-leading provider of innovative solutions for a unique, safer and more sustainable mobility experience. Innovation-driven since its creation, the Group develops and produces intelligent exterior systems, customized complex modules, lighting systems, clean energy systems and electrification solutions for all mobility companies. With a €11.4 billion economic revenue in 2023, a global network of 152 plants and 40 R&D centers, OPmobility relies on its 40,300 employees to meet the challenges of transforming mobility.
Our ambition? Provide automakers with cutting-edge equipment and solutions to develop tomorrow’s clean and connected car.
Job Title : IT Operations Engineer
Mission :
- Provide 1st level technical support and expertise to ensure the smooth operation of IT systems.
- Install, configure, maintain, improve and troubleshoot IT infrastructure systems, including servers, networks, backup, cabling, etc.
- Participate in the rollout and support of IS applications (O365, ERP, PLM, R&D systems, etc.).
- Identify potential risks, develop mitigation plans, and promptly resolve issues to minimize operational disruption.
- Follow Group IT standards and best practices for IT security and compliance.
- Act as liaison for IT system rollouts with regional and Group-level stakeholders.
- Provide regular updates to the Country/Cluster IT Manager and relevant stakeholders.
- Develop, update and maintain IT operation documentation and contingency plans.
Responsibilities :
1.0 End User Support
- Work with global IT service teams to provide onsite technical support to end users.
- Manage and maintain end-user hardware and software.
- Ensure devices and applications are up to date with the latest patches and updates.
2.0 System Installation and Configuration
- Install, configure, and maintain office IT systems (PCs, mobile devices, servers, networks, and applications).
- Provide technical support for system upgrades and migrations.
3.0 Troubleshooting and Problem Resolution
- Diagnose and resolve IT-related issues promptly to minimize downtime.
- Implement preventive maintenance measures to reduce recurring issues.
4.0 Network Management
- Manage and maintain the Local Area Network (LAN).
- Monitor and troubleshoot WAN infrastructure as first-level support.
- Open and follow up local ISP tickets and escalate complex issues to Global Operations.
- Prepare and configure switches and firewalls for handover to Global IT teams.
- Troubleshoot connectivity issues and support network performance optimization.
5.0 Security and Compliance
- Implement and maintain IT security measures to protect systems and data.
- Ensure compliance with Group IT and cybersecurity standards.
- Conduct regular security audits and vulnerability assessments.
6.0 Data Management
- Manage data backup and recovery processes for office and R&D data (financial, HR, engineering data, etc.).
- Implement data retention policies and ensure compliance with data privacy regulations.
- Optimize data storage and retrieval for efficient operations.
7.0 Project Management
- Participate in IT projects related to system modernization and efficiency improvements.
- Assist with planning, implementation, and testing of new IT systems.
- Identify project risks and develop mitigation plans.
- Support local rollout of Global IT projects.
8.0 Stakeholder Communication & Collaboration
- Serve as the primary point of contact for site-level IT operations.
- Coordinate with Global L2/L3 IT domain specialists during rollouts.
- Collaborate with regional and Group stakeholders to ensure effective communication to users.
- Create process guides, training materials, and end-user documentation.
- Work with vendors and third-party service providers to resolve local technical issues.
Profile :
- Degree or equivalent experience in Information Technology or related field.
- Strong knowledge of IT infrastructure, networking, and end-user support.
- Experience with Microsoft O365 and enterprise applications (ERP, PLM, R&D systems).
- Understanding of IT security, compliance, and data privacy standards.
- Strong troubleshooting, communication, and documentation skills.
As a responsible company, OPmobility pays particular attention to diversity and equality within its teams and the Group commits to treat all job applications equally.
