Job Description

Req ID: 2244

Full-Time/Part-Time: Full-Time

As a leader in consumer packaging, MM empowers customers with innovative, recyclable fibre-based solutions, advanced technologies and deep know-how. Its portfolio spans packaging, labels and leaflets, cartonboard, kraft papers and uncoated fine papers. With an integrated value chain and a presence in around 30 countries, MM supports customers’ brand and ESG goals – enabling people to live better lives on a better planet.

Our heart beats for talents - be one of them!

To strengthen our motivated IT Team we are looking for a passionate Site IT Manager (m/f/d), to join the UK & Ireland IT Cluster. Based at our Bradford manufacturing site, the role leads day-to-day local IT and Operational Technology (OT) support while contributing to the delivery of IT services across MM sites in the UK & Ireland.

You will lead site IT and OT service delivery, ensuring reliable and secure technology support for operations. You will manage the local IT team, support UK & Ireland IT services and projects, and work closely with site leadership, Production, Engineering and Group IT. The role includes deputising for the Regional IT Manager, UK & Ireland, when required.

Your Role

• You will take ownership of reliable, secure and responsive IT and OT services at Bradford, supporting users and production operations.
• You will lead first- and second-line IT support, manage service priorities, resolve incidents and coordinate escalations with Group IT and specialist partners.
• You will manage user onboarding, equipment allocation, access requirements and the full device lifecycle.
• You will maintain site IT infrastructure, including servers, networks, Microsoft technologies, applications and operational systems, in line with Group standards.
• You will oversee IT operational controls, including patching, backups, documentation, asset management and equipment disposal.
• You will support and maintain a secure, resilient OT environment in partnership with Production, Engineering and specialist teams.
• You will investigate recurring issues, identify root causes and implement corrective and continuous improvement actions.
• You will ensure compliance with Group IT security, data privacy, change management and audit requirements.
• You will supervise, coach and develop the Associate IT Administrator, ensuring effective support and operational cover.
• You will build strong relationships with site leadership and operational stakeholders, delivering practical technology solutions aligned with business needs.
• You will support UK & Ireland IT projects, infrastructure improvements, cross-site support, budgeting and service performance reporting.
• You will deputise for the Regional IT Manager, UK & Ireland, when required.

Your Profile

• Proven experience in IT support, systems administration or site IT, ideally in manufacturing or another operationally critical environment.
• Hands-on knowledge of endpoints, Windows Server and Windows desktop environments, Microsoft 365, Active Directory or Entra ID, networks, peripherals and locally hosted services.
• Strong diagnostic and problem-solving skills, with the discipline to manage incidents through to resolution.
• A sound understanding of cyber security, access management, data protection, documentation and controlled change.
• Clear communication, customer focus and the ability to explain technical topics to non-technical stakeholders.
• The organisation and judgement to balance operational incidents, planned work and competing business priorities.
• Experience coaching or leading a junior colleague, together with confidence working with senior stakeholders.
• Relevant technical, vendor or service-management certification, or a related degree or equivalent practical experience.
• A full driving licence, access to transport and the ability to travel to other MM sites when required.

Useful additional experience

• IT or OT support in packaging, printing, manufacturing or another production-critical setting.
• Industrial networks, manufacturing systems, connected production equipment, VMware, Aruba Networking, ServiceNow, databases or backup monitoring.
• Infrastructure rollouts, site migrations or multi-site and Group-wide projects.

Our Offer

This is a site-based role at MM Packaging Bradford, requiring attendance from Monday to Friday during normal office hours. Occasional travel to other MM sites across the UK & Ireland, including overnight stays, will be required. The role also includes occasional remote or on-site support outside normal working hours for planned changes, critical incidents and business events.

MM Offer:

• Competitive salary.
• Company pension scheme.
• Life assurance.
• Employee Assistance Programme.
• Cycle to Work scheme.
• Employee discount platform.
• Ongoing learning and development opportunities.
• Career progression within a global organisation.
• Free on-site parking.
• Annual leave entitlement plus bank holidays.
• A supportive and collaborative working environment

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Your Talent Advisor:

MM Packaging UK Limited

Sushil Kaur Suri