Job Description

Overview

The Information Systems Site Director assists the Enterprise Chief Information Officer in the management of Dartmouth-Hitchcock Health's information technology resources and provides strategic guidance, operational support and relationship management for the effective use of Information Technology at member organization. Provides IT oversight and leadership representation for the organization at a variety of meetings, committees, and/or other related events regarding services, programs, projects and facilities. Creates and manages the partnership between DHH Enterprise IT and member organization executive leadership and management.

Responsibilities

• Identifies existing and emerging needs and defines appropriate business plans for satisfying these requirements in the context of enterprise IT governance structure, priorities and resource requirements. As the conduit for DHH Enterprise Information Systems, acts as the voice of the affiliate when it comes to Information Technology. Informs the development of long-term IT strategy in consultation with business unit leadership and contributes to the overall IT vision of DHH, which includes planning, coordinating, administering, and evaluating programs, projects, processes, procedures, systems, standards, and/or service offerings.
• Builds and improves relationships with key constituents. Engages organization in problem solving conversations and cultivates relationships with key DHH Enterprise IT resources that will assist with the resolution of customer issues. Establishes and nurtures trusted relationships with site colleagues in delivering comprehensive IT systems, services, and support.Identifies and coordinates IT projects to meet the business needs of the organization, in conjunction with DHH Enterprise IT resources. Assesses site's needs for technology solutions, and works with DHH Enterprise IT to plan, prioritize and schedule resources. Identify potential opportunities and review site practices to ensure site is maximizing IT investments. Educate and inform member organization about new Enterprise technologies available.
• Ensures alignment with enterprise strategy and provides IT oversight and leadership representation for the organization. Assists with the development of short and long term technology goals. Coordinates operational and program efforts in alignment with goals and objectives related to assigned sites of responsibility. Assures appropriate representation of member organization's needs in central planning and technology prioritization.
• Educates local leadership on how the strategic IT direction will impact the facility, and how future and current systems can best be optimized for the organizations.
• Contributes as a member of DHH Enterprise IT Leadership team. Develops close working relationships with other IT Leadership members, as well as IT managers and departmental IT teams. Participates in standing and ad hoc meetings in the division to maintain alignment with organizational and operational goals. Represents and appropriately advocates for site needs across all teams that are involved in comprehensive IT delivery. Manages within a matrix environment so that the right group of people are engaged at the right time.
• Coordinates with various Dartmouth-Hitchcock Health teams to ensure that all information systems and networks operate according to internal standards, external accrediting agency standards, regulatory agencies, and legal requirements, including HIPAA. Coordinate with IT infrastructure support teams to maintain a stable environment, including network, desktops, telecommunications and servers.
• Works collaboratively with, but not limited to, Biomedical/Clinical Engineering, Clinical Informatics, Facilities, Supply Chain, Enterprise staff and leadership as a resource for evaluation of equipment purchases as it pertains to network use, power sources, compatibility with existing hardware and software, and adherence to Dartmouth-Hitchcock Health data security policies as well as IT standards for systems and the governance processes.
• Serves as a focal point for IT related questions, service requests and problem escalation/resolution at site. Orchestrates operational support when required. Coordinates and consults with Enterprise IT resources as required to diagnose and resolve complex problems.
• Coordinates implementation of new Enterprise IT systems. Enforces standards and alignment with Enterprise Strategy. Responsible for the support and alignment of established governance, intake, standards within the site, as well as any other processes and standards in development or to be developed. Assists in the development, communication and enforcement of enterprise hardware and software standards to ensure a controlled, manageable and supportable computing infrastructure.
• Leverages technology to improve employees' efficiency and productivity.
• Continuously improve the user satisfaction of IT services.
• Works with other business units on technology projects as needed.
• Performs other duties as required or assigned

Qualifications

• Bachelor's degree Information Technology field with 7years of experience in healthcare related management required.
• Advanced degree (in Management/Finance/Healthcare as appropriate) is preferred.
• Strong communication and interpersonal skills required.
• Demonstrated ability to envision and design technology-based services that meet consumer needs and solve business problems.
• Knowledge of relevant application systems, hardware, and software technologies.
• Knowledge of DH computer service applications and support activities.
• Experience in customer relationship management role or matrix management models.

Required Licensure/Certifications

• None.