Job Description

Who We Are

At Health Haven and Health Synergy Clinical Research, we are building a modern and integrated model of psychiatric care that combines high-quality outpatient treatment, interventional psychiatry, and industry-sponsored pharmaceutical clinical research. Our mission is to provide compassionate, evidence-based mental health care while advancing psychiatric treatment through ethical clinical research and innovative therapeutic approaches. With continued expansion across Florida, we offer opportunities to grow within a collaborative, high-performing environment focused on clinical excellence, innovation, operational efficiency, and exceptional patient experiences. We are committed to helping our employees thrive professionally while working alongside a multidisciplinary team dedicated to outstanding care and operational excellence.

Who You Are

You are a strategic, results-driven clinical research leader who combines operational excellence, regulatory integrity, financial awareness, and a commitment to participant safety. You excel at leading managers, developing high-performing teams, strengthening sponsor relationships, and translating performance data into measurable results. You take ownership of multi-site operations, drive accountability, and identify opportunities for sustainable growth and continuous improvement.

What You’ll Do

The Clinical Research Site Director leads Health Synergy’s multi-site research operations, overseeing Clinical Research Site Managers, Clinical Research Operations Managers, and overall site performance. Based in West Palm Beach, this role reports to C-suite leadership and drives regulatory compliance, trial execution, recruitment, team development, financial performance, and sustainable growth. The Director establishes operational standards, monitors site-level KPIs, supports organizational expansion, and provides hands-on clinical research support when needed to maintain operational continuity and participant safety.

• Business Development and Strategic Partnerships: Identify study opportunities, evaluate site feasibility, strengthen sponsor and Contract Research Organization (CRO) relationships, support investigator recruitment, represent the organization at industry events, and develop partnerships that support study acquisition and sustainable growth.
• Clinical Research Operations and Study Lifecycle Management: Lead Clinical Research Site Managers and Clinical Research Operations Managers across all research locations. Oversee study feasibility, startup, activation, execution, milestones, closeout, and regulatory record archiving while establishing consistent operational standards and resolving escalated issues.
• Financial Performance and Site Growth: Partner with Finance and C-suite leadership to monitor budgets, revenue, expenses, staffing costs, and site-level financial performance. Identify opportunities to improve resource utilization, operational sustainability, and research portfolio growth.
• Participant Recruitment, Enrollment, and Retention: Develop recruitment and retention strategies, strengthen referral relationships, monitor enrollment performance, and ensure participant engagement aligns with approved protocols, study requirements, and organizational goals.
• Participant Safety and Clinical Research Support: Promote participant safety, confidentiality, informed consent, and protocol adherence. Provide hands-on clinical research support when necessary, including participant visits, phlebotomy, electrocardiograms (ECGs), and specimen processing, subject to appropriate training, competency, credentials, and authorization.
• Performance Management and Continuous Improvement: Establish and monitor key performance indicators (KPIs) for enrollment, retention, productivity, study timelines, data quality, compliance, staffing, and financial performance. Hold Site Managers and Operations Managers accountable for measurable results while evaluating workflows, standard operating procedures (SOPs), and systems to improve efficiency, consistency, quality, and scalability.
• Quality, Regulatory Compliance, and Inspection Readiness: Ensure adherence to applicable FDA regulations, International Council for Harmonisation Good Clinical Practice (ICH-GCP) guidelines, Institutional Review Board (IRB)-approved protocols, sponsor requirements, and organizational policies. Oversee sponsor monitoring visits, audits, inspections, documentation accuracy, query resolution, protocol deviations, root-cause analysis, corrective and preventive actions (CAPA), and timely resolution of findings.
• Research Team Leadership and Workforce Development: Recruit, develop, and evaluate Site Managers and Operations Managers; establish leadership expectations; support workforce planning and succession development; and partner with People & Culture on staffing, employee development, and performance management.
• Strategic Planning, Scheduling, and Resource Management: Partner with C-suite leadership to support organizational expansion, evaluate operational risks, oversee staffing capacity and workload distribution, coordinate cross-site coverage, and implement scalable systems that maintain productivity, research quality, and participant safety across existing and future Florida locations.
• Other Duties as Assigned: Perform additional responsibilities assigned by C-suite leadership in support of organizational priorities, operational needs, and research growth.

What You’ll Bring

• Education: Bachelor’s degree in Healthcare Administration, Life Sciences, Nursing, Business Administration, or a related field preferred. Equivalent relevant education and experience may be considered.
• Clinical Research Experience: 5+ years of clinical research experience, including progressive responsibility for site operations, study management, or research team leadership.
• Leadership Experience: Demonstrated ability to lead managers, develop teams, establish accountability, and oversee multi-site operations.
• Regulatory Knowledge: Working knowledge of FDA regulations, ICH-GCP guidelines, IRB requirements, informed consent, participant protection, and clinical trial processes.
• Operational Expertise: Experience overseeing study startup, recruitment, enrollment, monitoring, documentation, quality management, and study closeout.
• Financial and Analytical Skills: Experience evaluating budgets, productivity, operational expenses, KPIs, and financial performance in partnership with Finance or organizational leadership.
• Quality Management: Experience with SOPs, CAPA, root-cause analysis, audits, regulatory compliance, and inspection readiness.
• Business Development: Experience in sponsor and CRO relationship management, site feasibility, study acquisition, or investigator recruitment preferred.
• Clinical Research Procedures: Ability to provide hands-on clinical research support when needed, subject to appropriate credentials, training, competency, and authorization.
• Industry Experience: Psychiatric, behavioral health, central nervous system (CNS), or inpatient clinical research experience preferred.
• Communication and Problem-Solving: Strong leadership, analytical, organizational, interpersonal, communication, and decision-making skills, with the ability to manage competing priorities and resolve operational challenges.
• Travel and Availability: Ability to work primarily from West Palm Beach and travel regularly to Stuart and other existing or future Florida research sites as needed. Must be available to attend training in West Palm Beach and provide after-hours escalation support for urgent study-related matters.

What We Offer

• Comprehensive Medical Plans
• Dental Insurance
• Vision Insurance
• Employer-paid Short-Term Disability
• Employer-paid Long-Term Disability
• Employer-paid Life Insurance
• Voluntary Benefits
• Employee Assistance Program (EAP)
• Paid Vacation Time
• Paid Sick Time
• Paid Federal Holidays
• Professional Development Opportunities
• Collaborative Clinical Environment
• Creative Autonomy and Opportunities to Build New Initiatives
• Opportunities for Professional Growth and Increased Leadership Responsibility
• The Opportunity to Contribute to a Growing Behavioral Health and Clinical Research Organization

Equal Opportunity Employer

We are an equal opportunity employer and comply with all applicable federal, state of Florida, and local employment laws. Employment decisions are made without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by law. We are committed to maintaining a workplace free from discrimination, harassment, and retaliation, and to fostering an inclusive environment where all employees are treated with fairness, dignity, and respect.

All positions requiring Florida Care Provider Background Screening through the Clearinghouse are subject to background screening requirements under House Bill 531 (2025). For more information, please visit the Care Provider Background Screening Clearinghouse Education and Awareness website at https://info.flclearinghouse.com