Job Description

The Site Director is responsible for promoting an environment of continuous learning and mission-driven growth with the relentless pursuit of excellence. This individual is a key member of the management team and will be responsible for the development of a comprehensive strategy to increase and/or maintain the Club’s daily attendance by focusing on membership recruitment, retention, and building the Club’s presence in the community. The Site Director will regularly generate reports on programs, personnel, facilities, and general operational functions.

The Site Director supervises the Program Coordinator, Membership & Family Services Coordinator and program staff and is responsible for their overall direction, coordination, and evaluation. This role is accountable for all of the day-to-day operations of their site, including matrix management of the Athletic Director and Case Manager to ensure alignment and cross-departmental collaboration.

JOB RESPONSIBILITIES

Club Leadership & Culture Development

• Sets the vision and direction for program operations and initiatives by using data to drive decision-making.
• Establishes annual membership goals including Other Youth Served (OYS), membership recruitment, Average Daily Attendance (ADA), member retention and attendance.
• Plans for and ensures that the environment, programs, and services prepare youth for success and programs delivered result in positive outcomes.
• Provides and ensures that regular performance feedback, counseling, mentoring, training and coaching to include required performance evaluations and goal setting processes are being completed for all Club staff.
• Serves as the ambassador for the organizational culture, ensuring that the Club’s mission, vision, and values are upheld and embedded in all aspects of the program.
• Provides leadership and supervision to Program Coordinators and Lead staff across age groups, with attention to aligning program goals across developmental stages (elementary, middle school, and teens).
• Collaborates cross-departmentally with the Athletic Department and Case Management Department to align program goals, schedules, and youth support services, ensuring consistent communication and cohesive day-to-day operations.
• Provides matrix-style leadership to the Athletic Department and Case Management Department by offering guidance, feedback, and accountability, supporting project execution, program quality standards, and timely completion of deliverables.
• Facilitates regular coordination meetings with Athletic and Case Management staff to review program needs, address barriers, and integrate athletic programming with case management supports to improve member outcomes and overall site performance.

Community Relations and Collaborative Partnership

• Attends relevant community and school meetings; participate in local councils, roundtables, committees, and other collaborative opportunities.
• Establishes and maintains purposeful and positive relationships with members, parents, staff, community service providers, and community stakeholders.
• Resolves conflicts, disputes and/or concerns of staff, Club members, volunteers, and/or parents.

Quality Assurance, Transportation & Facility Management

• Ensures a safe, clean, and positive environment is created and maintained producing a sense of physical and emotional safety and belonging for all Club members, staff and visitors.
• Manages administrative and operational processes, overseeing the expenses for the maintenance and repair of buildings, equipment, and other items in the facility and vehicles.
• Addresses the future needs of the program and stakeholders through creative problem solving, informed risk taking and fostering new ideas.
• Manages and fulfills grant requirements.
• Initiates the Emergency Response Program while conducting safety inspections to ensure preparedness.
• Ensures that transportation protocols and guidelines are followed.
• Oversees, manages and approves all financial transactions including deposits, dues, fees, purchase orders and time cards.
• Establishes and monitors asset management procedures and inventory control.
• Oversees Member Management Database System (MMS) and all required data and reporting.
• Manages Club Site programs budget.
• Assumes all other duties as assigned.

Requirements

EDUCATION and/or EXPERIENCE, LICENSURE AND CERTIFICATION

• Bachelor’s Degree in Education or related field, or equivalent experience.
• Three (3) years of experience in a Boys & Girls Club or similar organization managing staff and youth programs.
• Must be able to work a flexible schedule, which may include evenings, weekends and/or holidays.
• Hold a valid drivers’ license and pass motor vehicle driving record check.
• Pass criminal background check.
• Pass (negative result) a TB test.
• Experience with youth development programming, planning, implementing, facilitating, and evaluating quality programs preferred.
• Experience with a rapidly growing and changing organization.
• Demonstrated interpersonal and communication skills
• CPR and First Aid Certifications preferred

KNOWLEDGE, ABILITY and SKILLS

• Knowledge of the mission, objectives, policies, and programs of the Boys & Girls Clubs; principles and practices of supervision and management; principles and practices of project management; principles and practices of youth development and quality programs.
• Innovative thinker, takes initiative with a clear business purpose in mind, continually seeks to improve operations process; anticipates client’s needs and make suggestions for improvement; acts with integrity and expresses self in a clear and organized way, both verbally and in writing.
• Ability to supervise, train, motivate and coach staff, assesses challenges; builds trust and respect among fellow team members; values the input and know-how of other team members; organizes and prioritizes time well and focuses on completing assigned tasks with minimal supervision; Demonstrates exceptional attention to detail and takes pride in the quality of work performed.

WORKING CONDITIONS and DRIVING

• Travel between Boys & Girls Clubs of Metro Los Angeles sites and schools and various field trip sites as well as in the community is required. Must meet the insurance standards of Boys & Girls Clubs of Metro Los Angeles.
• Hours are based on school calendar and attendance patterns/trends – evening hours are required during the school year; hours will vary during summer and school breaks; occasional weekend hours are required.

PHYSICAL DEMANDS / WORKING CONDITIONS:

The physical demands and characteristics of the work environment described here are representative of those occurring in the performance of the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The position requires the ability to maintain a stationary position and engage in physical activities such as moving, bending, reaching, and positioning. It may also involve traversing and ascending/descending as necessary. The role includes frequent interruptions via in-person contact, phone calls, and email communications.

Work environments may vary, encompassing both indoor and outdoor conditions based on activity locations. Additionally, interactions with youth and adults may involve moderate to high noise levels during activities. Physical exertion may be necessary to move and transport supplies and equipment.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. Nothing in this job description restricts the right of Boys & Girls Clubs of Metro Los Angeles Management to assign or reassign duties and responsibilities to this job or change this job description at any time.

BENEFITS

• Health Insurance – BGCMLA pays 100% premium cost for employee

• Dental Insurance – BGCMLA pays 100% premium cost for employee

• Vision Insurance – BGCMLA pays 100% premium cost for employee

• Life Insurance – BGCMLA pays 100% premium cost for employee

• Long-Term Disability Insurance – BGCMLA pays 100% premium cost for employee

• 401(k) Retirement Savings Plan

• Paid Vacation and Sick Time

• Service Awards

• Professional Development Opportunities

• Access to a national network of Boys & Girls Clubs Professionals