Job Description

Job Type: Full-time

From Mid-February

Pay: starting from £28,000.00 per year

Contract: Self-employed / Permanent Position

Your own transport to and from work.

Ability to work flexibly – weekdays, weekends, public and bank holidays, as required.

Tasks

We are looking for a cheerful, dedicated and responsible people’s person with a passion for making memorable experiences for guests. You will act as the brand ambassador and representative for the company. In this role, you will report to the Operations team.

Your key responsibilities include ensuring the smooth flow of all operational activities required for the hotel, providing support to the guests to ensure a pleasurable experience for them, overseeing all maintenance related activities and handling any urgent requirements.

You should have experience with managing property and people. You will need to be adept with working with technology - on computers and on phones.

**Key responsibilities:
**

On-site team members:

• Manage all on-site team members at the hotel (creating shifts, ensuring attendance)
• Oversee their daily rosters and ensure that work is completed.
• Responsible for ensuring that billing hours match work performed. Rosters to be shared with the remote team for final approval.

Cleaning and Maintenance tasks:

• Share weekly reports for all maintenance issues with status of resolution
• Proactively checking the property for damage and overseeing the fixing of small breakages before they become urgent. Example: fix a crack before it becomes a large leakage
• Keep track of repeating issues and convey them to the Operations Manager or the housekeeping staff
• Oversee maintenance and repairs in individual rooms and common areas
• Extract/ Prepare Check-out List for Housekeeping to check when rooms need to be cleaned.
• Overseeing the cleaning of the outside and public areas of the hotel and ensuring they are prepared for the guests.

Guest related responsibilities:

• Respond to guests’ complaints in a timely and professional manner and contact necessary staff to solve problems that arise
• Ensure smooth check-in and check-out
• Manage Special requests (such as birthday celebrations, engagement parties, etc.)
• Encourage guests at Check-out to book directly on Payman Club for a 10% discount.
• Encourage guests to leave a review for the service they received and notify the office if they do

Miscellaneous

• Ensure the overall safety and security of the hotel
• Inventory management
• Order supplies
• Understand Zeevou and our in-house technology
• To ensure compliance related to fire regulations, water management, metre reading, monthly check of key logs
• Ensure that the relevant certifications are in place regarding safety and regulation of the hotel

Requirements

What you’ll need?

To be a self-starter, motivated by the excitement of delivering high levels of guest satisfaction, a can-do attitude and a sense of urgency that respects deadlines.

To be commercially minded, creative, a problem solver and able to demonstrate a high level of operational, leadership, planning, organisational, interpersonal and communication skills.

To be a motivator - someone who believes in the power of empowerment, building a Team and growing with them.

To be a true people person – able to build natural rapport to drive sales and hit revenue targets, whilst delivering an excellent guest experience to our guests.

To have worked within a similar role within the hospitality or events sector; a hotel or venue of a four-star, boutique style standard or similar.

To hold a personal license and have been a Designated Premises Supervisor at a previous property / venue.

To be very organised with an ability to juggle several priorities at the same time.

Excellent written and verbal communications skills; an ability to clearly communicate with Team, Senior Leadership within the company, guests and suppliers.

Experience of event related IT systems and processes and Microsoft products.

An ability to clearly communicate requirements with our suppliers and third parties who help to create our guest experiences.

To be resilient, able to keep a cool head when challenging times arise and to prioritise.

Your own transport to and from work.

Ability to work flexibly – weekdays, weekends, public and bank holidays, as required.

If you are passionate about hospitality, possess strong leadership abilities, and are ready to take on the challenges of managing a vibrant venue, we would love to hear from you.

Experience:

Hospitality: 5 years (preferred)

• Customer service: 5 years (preferred)
• Management: 5 years (preferred)

Licence/Certification:

Driving Licence (required)