Job Description

Job Title: Site Co‑ordinator
Location: Hounslow
Salary: £28,860 per annum

Be the welcoming face of our Assessment Centre.

We’re looking for an organised, people‑focused Site Co‑ordinator to play a key role in the smooth day‑to‑day running of our Health Assessment Advisory Service (HAAS) Assessment Centre in Hounslow. This is a fantastic opportunity for someone who thrives in a busy, customer‑facing environment and takes pride in delivering a warm, professional experience for every visitor.

What you’ll be doing;

As a Site Co‑ordinator, you’ll be at the heart of the operation, ensuring both claimants and colleagues are supported throughout the assessment journey. Your responsibilities will include:

• Providing a friendly and professional front‑of‑house welcome to all visitors
• Coordinating daily site activity, assessment rooms, and associated equipment
• Managing appointments, greeting claimants, and keeping them informed of any delays
• Liaising with Functional Assessors, Team Leaders, and Managers to support efficient workflow
• Handling email and telephone enquiries promptly and professionally
• Completing administrative tasks including scanning documents, maintaining electronic records, and managing paperwork
• Supporting facilities management, including reporting H&S, estates, and IT issues
• Ordering and maintaining office supplies and ensuring workspaces remain organised
• Supporting fire safety, first aid, and evacuation chair training coordination
• Ensuring all sensitive information is managed securely and confidentially

What we’re looking for;

You’ll be a confident communicator with a calm, organised approach, able to juggle multiple priorities in a fast‑paced environment. We’re looking for someone who has:

Essential experience and skills:

• Customer service or front‑facing experience
• Experience in an administrative role
• Strong communication skills at all levels
• Excellent organisation, time‑management, and IT skills (Word, Excel)
• Attention to detail and accuracy when managing records
• The ability to work well under pressure and adapt to changing priorities

Desirable experience:

• Receptionist or host experience in a professional environment
• Experience coordinating resources or schedules
• Strong knowledge of MS Office, including Outlook

Why join us?

You’ll be part of a supportive and collaborative team, playing a vital role in ensuring a positive experience for claimants while developing valuable administrative and coordination skills within a structured healthcare environment.