Job Description

• Build and maintain data tracking tools and KPI dashboards to provide visibility into Preventive Maintenance (PM) performance, Service Request (SR) management, and inventory accuracy across site-based operations
• Translate the Site-Based Service Playbook into structured workflows, standard work, and execution guides to ensure consistent and scalable service delivery
• Develop and support onboarding frameworks, training programs, and operational documentation to enable Site-Based Supervisors and teams to execute effectively
• Maintain centralized documentation, reporting, and process standards to ensure alignment, consistency, and continuous improvement across the Site-Based Services program

Responsibilities:

• Development and maintenance of KPI tracking tools to support monitoring of PM completion, SR closure timelines, and inventory accuracy
• Creation and ongoing management of KPI dashboards and reporting tools to support weekly and monthly performance reviews
• Translation of Site-Based Playbook processes into structured workflows, standard work, and role-based execution guides
• Identification and resolution of gaps between documented processes and actual operational execution
• Development and standardization of site onboarding workflows, including system readiness, sub-inventory setup, and service center configuration
• Creation and maintenance of onboarding frameworks, readiness checklists, and execution timelines for new site implementations
• Design and continuous improvement of onboarding and training programs for Site Support Specialists, including structured ramp plans and role-based training paths
• Maintenance of a centralized knowledge library, including SOPs, work instructions, and process maps, ensuring alignment with operational execution
• Analysis of KPI data and operational trends to identify process improvement opportunities across scheduling, PM execution, SR management, and inventory control
• Recommendation, documentation, and tracking of continuous improvement initiatives to enhance operational efficiency and consistency
• Support of Site-Based Supervisors through data visibility, reporting, and standardized process tools, enabling effective execution and performance management

Qualifications:

• Technical education or relevant experience (degree preferred but not required)
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office Suite, particularly Excel
• Ability to translate complex processes into structured workflows and standard work
• Strong organizational skills and attention to detail
• 2–5 years of experience in operations, analytics, service coordination, or process improvement functions

Additional / Preferred Qualifications:

• Experience with KPI tracking, reporting, or dashboard development
• Experience in service operations, scheduling, or inventory management environments
• Familiarity with process improvement methodologies and standardization practices

Physical & Environmental Requirements:

• Disciplined and highly structured with strong attention to detail
• Ability to work in a process-driven, data-focused environment
• Strong organizational and documentation skills
• Ability to collaborate effectively across multiple teams and functions
• Ability to positively interact with all levels of the organization

Time Travel Needed:

• Minimal