Job Description

GET TO KNOW US

Created in 1976, luxury cosmetic company Sisley has achieved worldwide success with its highly effective plant-based products.

The majority of Sisley’s skincare, make up, fragrance and haircare products- are designed, developed and manufactured in France. For over fourty years, Sisley has been developing beauty products with innovative formulas, which combine effectiveness with sensoriality, while respecting the integrity and harmony of the skin. With its anti-aging line, Sisleya, and suncare line Sunleya, Sisley is and industry pioneer and continues to innovate with its latest edition Hair Rituels By Sisley.

Sisley was founded by Hubert and Isabelle d’Ornano and remains a family business. Today their son Phillippe is president and their daughter Christine is Vice president of the company.

KNOW WHAT WE’RE LOOKING FOR

- COUNTER MANAGER BROWN THOMAS CORK

Hours per week: 37.5 hours

Days per week: 5 days

MISSION

As a Counter Manager for Sisley, you are a brand ambassador. Through your

engaging style, you will actively drive and increase your business, encouraging

all Beauty Consultants to achieve their sales targets. By leading and coaching

your Team, you will ensure that all clients receive a personalised luxury service.

Through your passion for the brand, you will demonstrate an attitude that

benefits Sisley at all times. You will develop and build your client base through

recruiting new domestic and international clientele. As well as bringing

incremental business, you will ensure to increase retention through clientelling

thus building brand loyalty.

MAIN RESPONSIBILITIES

SALES

• To lead and coach your team to ensure all Team Members, along with

yourself are aware of and achieve or exceed sales targets, as set by your

Line Manager

• Managing NSV budgets and ordering within time limits

• To proactively sell Sisley products and provide a luxury standard of

service to customers

• To proactively link sell across product categories, to increase average

pound sale (A€S) and average unit sale (AUS)

• Preparing and organising activity on counter monthly with Area Manager

approval

• Booking Beauty Room events

• All admin to be completed accurately off or on counter and in a timely

manner

• To leverage on your emotional intelligence by means of consistently

exercising your storytelling skills through educating your clients to

Sisley’s heritage and values

• To be able to identify and depict each client’s intent behind their visit and

maximise all sales opportunities through your brand knowledge and

sales technique

KPI: To achieve sales targets, achieve AUS and A€S targets

MANAGEMENT

• To proactively manage all Team Members, identifying coaching and

development opportunities and support with training and guidance

• To manage stock levels, working in partnership with the Area Manager to

ensure that there are sufficient levels

• To proactively grow your business through events, appointments and

return bookings

• To ensure all operational and administrative tasks are complete and to

the best of your ability

KPI: Managing individual Beauty Consultants performance proactively through

Area Manager support

SERVICE

• To be knowledgeable on all Sisley products and be able to propose

personalised products to clients and confidently and appropriately

overcome any objections

• Demonstrate products on clients by means of skincare consultations,

make-overs, Sisley protocols and confidently explain the benefits of each

product

• Recruiting new customers to the brand through traffic stopping

• To identify, understand and reformulate the client needs

• To develop personal relationships with clients and to gain loyalty

• Ensure all customers are captured on Sisley database through SMILE or

registration card. Following GDPR guidelines.

• To educate clients on Sisley products and the brand

KPI: To achieve CRM and services targets as set by company

GENERAL

• To monitor stock levels, report any issues to the Line Manager and

ensure that there are sufficient levels

• To participate in merchandise management and ensure that it is in line

with corporate guidelines

• Managing NSV budgets and ordering within time limits

• To conduct all assigned operational and administrative tasks including

rotas and sickness reporting

• To be a Sisley brand ambassador and representative at all times

• To adhere to all Company procedures and policies, as outlined in the

employee handbook

• To build relationships with store management and adhere to all store

policies and procedures

• To carry out any additional duties as directed by the management team

PERSON SPECIFICATION

In order to be successful in this role, you will be:

• A Manager with proven sales background in Premium Beauty

• Tenacious; willing to go the extra mile to ensure the customer leaves

having received the very best in luxury service.

• Driven and results orientated; seeking out ways to continually grow the

business through events and counter activity.

KNOW HOW WE WORK

Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.

We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.

We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.

We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.