Job Description

Makeup Artist (Full Time)

Senior/Lead Makeup Artist (Full Time)

NARS' boundary-pushing approach manifests from audacious product to daring stories and arresting campaigns — bringing high-fashion, high-style, and forward thinking to beauty.

United by a shared passion for authenticity and excellence, the NARS team is dedicated to delivering innovation and inspiration.

Key Responsibilities

The NARS Makeup Artist reports into the Store Manager and Sales Executive and responsible for providing the brand’s highest standard of service to customers at his/her assigned retail outlet and driving sales and profits within the brand. He/she will also be work closely with the Store Manager to ensure smooth daily operations.

Main Functions

• Ensures smooth day-to-day counter/boutique business operations.
• Working closely with retail team members to achieve sales targets monthly.
• Exudes proper and professional conduct at the counter.
• Ensures proper daily grooming (makeup and dressing) based on brand’s requirement.

Responsibilities (but not limited to):

Operations & Achieving Sales Targets

• Ensures timely reporting for daily store operations.
• Attends counter briefings from Store Manager to get updates on brand, marketing and education communications.
• Be aware of sales targets and goals to achieve in the briefing sessions.
• Monitoring personal monthly sales productivity KPIs – AUS/IPT
• Maintain a cohesive and cooperative work environment to work towards achieving brand sales target and business growth.
• Performs cashiering duties at counters/FSS in a professional manner and with highest respect to customers. Highest level of accuracy and integrity are required.
• FSS Makeup Artist: Follows SOP for team members the proper management of opening cash float, and daily cash collection and consolidation for banking in monthly, as well as proper documentation of card charge slips for submission to Finance Department. To report any discrepancies in daily sales tally to Store Manager and Sales Executive.

Stocks/Inventory Management

• Performs monthly inventory counts designated by the Store Manager, managing stock-in/receiving for stock freshness and report to Store Manager any discrepancies and to highlight any aging stocks.
• To practice FEFO (First-Expired, First-Out), i.e., oldest batch of stocks to be sold first, thus proper management of stock arrangement is required of team members.
• Maintaining OOS list and following up on the stock orders with Store Manager and update Store Manager on high-demand SKUs, based on current market trends.

Counter/Store Maintenance

• Daily checks on counter/boutique merchandizing units and product displays are adhered to Brand’s merchandizing guidelines and update Store Manager for discrepancies.
• Ensure store cleanliness and hygiene through daily housekeeping and post-Covid hygiene SOP on testers are well-managed.
• Report to contractor/maintenance team on any malfunction to store/counter’s electricity or fixtures, and update the Store Manager.
• Forecast and replenish counter hygiene supplies regularly through the Store Manager.

Staff Coaching & Development (for Senior & Lead Makeup Artists)

• Assist the Store Manager in coaching new NARS Artists in the team (particularly new hire OJT), coordinating closely with the Store Manager and the given onboarding coaching agendas by the Education Department.
• Provide regular updates to the Store Manager on the working progress of new hires.
• To ensure all team members are aware of their roles and responsibilities, targets and goals.
• To coach slower performing team members by reinforcing service standards and product knowledge. Demonstrate selling skills to team members.
• Assist Store Manager in ensuring team members’ daily grooming (makeup and dressing) conforms to NARSstyle high standards and provide feedback to the team members for improvement.

Service Excellence & CRM

• Provide an excellent shopping experience for customers at the counter/boutique and ensuring retail team uphold high-level of customer service standards.
• Handling and managing customer complaints.
• Recruit new customers as well as building good relations with current customers.
• Be aware of the brand’s CRM initiatives and customer-data collection, strictly adhering to the PDPA guidelines.

Brand Education

• The NARS Makeup Artist is required to go through on-the-job coaching with the Store Manager during the first month of employment, and then attend two-day brand basic seminar.
• During the OJT period, the NARS Makeup Artist will receive trainings in product knowledge, NARS iconic artistry techniques, NARS G-R-E-A-T Experience as well as sales and operation.
• Upon reaching the 4th month of service and upon completing Basic Training Seminar, the NARS Makeup Artist will be required to commence Artist Certification, being assessed by the National Makeup Trainer on François Nars’ signature makeup techniques.
• The NARS Makeup Artist will be required to attend all training sessions arranged by the Education Department, regardless if it is virtual or classroom trainings.
• Seasonal Seminars are conducted to showcase seasonal new launches and application techniques.
• Top performers will be considered for further personnel development through career advancement programs, elevating their artistry skills, presentation and workshop facilitation.
• The NARS Makeup Artist may be selected or requested to work on projects targeted for social media to support brand campaigns and launches.

Others:

• Assist the Store Manager and Brand Team for brand PR, consumer or sale event.
• Inspire customers with expertise on beauty trends and product knowledge and determine customer needs and assist in finding appropriate NARS products.
• Senior & Lead Artists: May be assigned to work at Brand’s or Company’s external events, not limited to, media presentations, livestreams, on-stage demonstrations for PR event/consumer workshops, etc.
• Adheres strictly to Shiseido Code of Conduct and Ethnics (CoCE).

Job Qualifications:

• Express a strong passion to work in the beauty and cosmetics industry
• Minimum GCE ‘N’ Level or equivalent, and equipped with 3 years of retail experience in the similar industry preferred.
• Possess certificate in Makeup Artistry.
• Computer literacy, especially in Office 365 Suite (MS Word, MS Excel, MS Outlook, MS PowerPoint, MS Teams).
• Be reliable, dependable and punctual.
• Have a high standard of attention to detail and shown strong initiative in given tasks.
• Demonstrate ability to work in a team, multi-task and manage stress in the fast-paced team environment.
• Ability to work a flexible schedule including weekends and/or public holidays (dependent on counter staffing needs)
• Savvy in digital social media such as Instagram, TikTok, etc.

Interested candidates to send their complete CV with recent photograph attached to _________________.

We regret to inform that only shortlisted candidates will be notified for interview.

CVs without photograph attached will be rejected.

About the Brand:

Celebrating over 28 years of audacious beauty, NARS Cosmetics is a luxury beauty brand for the modern, independent woman. Founded by makeup artist François Nars in 1994, it embraces individuality and inspires self-expression and creativity by bringing high-fashion, high-style, and a forward-thinking attitude to beauty. Bold, unexpected colour and luxurious textures ensure each product lives up to the brand’s DNA – modern, audacious, iconic. Acquired by Shiseido in 2000, NARS cosmetics are distributed through specialty beauty and department stores globally.