Job Description

Job Summary

Silver Dollar City is ushering in a new era of Ozarks hospitality with its first-ever landmark resort, a stunning six-story, craftsman-style, 262-room retreat which overlooks sweeping, untouched vistas of the Ozark Mountains and Table Rock Lake. Thoughtfully designed to blur the lines between nature, craft, and comfort, Silver Dollar City Resort offers guests direct, priority access to the park and nearby attractions and serves as a focal point of a major multi-million-dollar investment redefining the Branson experience. From the theme park and White Water to Showboat cruises and the region’s most beloved adventures, the resort is the best way to experience it all.

Joining the Silver Dollar City Resort team is becoming part of a legacy of service. Rooted in the Herschend family’s decades-long commitment to heartfelt hospitality, inspiring storytelling, and the preservation of regional craft, this organization has grown from a single cave tour in the 1950s into the world’s largest family-owned theme park, attractions, and hospitality company. If you’re passionate about creating meaningful, memory-making experiences and want to play a foundational role in shaping how thousands of families discover the Ozarks for generations to come, this is a rare opportunity to help build something extraordinary with a mission-driven team that truly cares.

The Human Resources Manager position provides a unique opportunity for the right individual to coach and lead the people and culture efforts during the pre-opening and launch for Silver Dollar City Resort. This position is responsible for directing and leading the development and implementation of strategic human resources initiatives that support recruitment, onboarding, training, engagement, and compliance. Of primary importance in this role is the ability to partner with leaders to build, guide, and support a high-performing team while fostering a positive, inclusive, and values-driven workplace. To achieve success in this role, one must drive results while adhering to our Heartspitality® culture.

Summary of Essential Functions & Responsibilities

• Support HR operations including employee relations, benefits communication, and policy administration in coordination with the Director of Human Resources.
• Ensure compliance with federal, state, and local labor laws.
• Serve as a trusted advisor to managers and employees, providing guidance on policies, conflict resolution, and performance improvement.
• Lead employee engagement initiatives, recognition programs, and internal communications.
• Support full-cycle recruiting efforts, including sourcing, interviewing, hiring, and onboarding.
• Curate a recruitment strategy that attracts candidates who embody warmth, creativity, and hospitality.
• Lead culture initiatives that bring Silver Dollar City Resort mission to life daily.
• Maintain accurate employee files, HRIS data, and documentation in compliance with federal and state regulations.
• Track onboarding effectiveness and early retention.
• Monitor turnover trends and identify root causes.
• Foster a culture where employees feel trusted, heard, and empowered to create guest moments.
• Support annual performance review processes and goal-setting frameworks.
• Coach leaders on team development, accountability, and communication best practices.
• Identify high performers and support succession planning.
• Help build a diverse, inclusive workplace where every team member feels welcomed and valued.
• Monitor and track employee training progress and certification statuses, maintaining accurate documentation in the learning management system (LMS).
• Partner with leaders to deliver role-specific and service excellence training.
• Maintain and update employee handbooks, training manuals, and internal communication materials.
• Support conflict resolution efforts and participate in internal investigations as needed.
• Participate in HR audits and compliance reviews to ensure proper recordkeeping and adherence to labor laws.
• Represent the hotel in local job fairs, hospitality schools, or workforce development initiatives.
• Ensure offboarding is handled with dignity, gratitude, and professionalism.This job description is not an “all-inclusive’ list of the duties and responsibilities of this position or of the skills and abilities required to perform this position.

Qualifications

• Bachelor’s degree in human resources, Hospitality, Business, or related field preferred.
• Minimum of 3 years of progressive HR experience.
• Comprehensive knowledge of HR practices, employment law, and compliance requirements (FMLA, ADA, EEO, etc.).
• Strong facilitation skills and the ability to present both frontline employees and senior leadership.
• Experience with Learning Management Systems (LMS), e-learning platforms, and performance management tools.
• Exceptional interpersonal and communication skills, with the ability to build trust and rapport at all organizational levels.
• Demonstrated ability to coach managers and employees, resolve conflicts, and influence positive workplace culture.
• A passion for service, people development, and creating a culture of joy.

Physical Requirements

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Perform desk and computer work for extended periods, including reviewing documents, entering information, and maintaining HR records.
• Ability to stand and walk for extended periods, including throughout indoor and outdoor resort areas as needed to support Hosts, visit departments, attend meetings, and participate in recruiting and training activities.
• Ability to frequently climb stairs and walk on uneven, wet, or sloped surfaces.
• Ability to occasionally lift, carry, push, or pull up to 25 pounds.
• Ability to bend, stoop, kneel, crouch, reach, and perform other physical movements as needed.
• Ability to work outdoors in varying weather conditions, including heat, cold, rain, and humidity to participate in activities that may involve job fairs, orientations, and Host events.
• Operate standard office equipment and access files, supplies, and training materials.

Benefits Offered

• Free Admission- Free admission to Silver Dollar City Attractions and discounted admissions to Herschend Enterprises’ attractions and resorts across the US for you and your dependents.
• Exclusive Admission Discounts- Complimentary tickets & discounts on season passes for loved ones.
• Food & Merchandise Discounts- Discounts on dining, drinks and merchandise across Silver Dollar City Attractions.
• 401(k) & Profit Sharing- The Profit Sharing and 401(k) Retirement Plan is available to hosts after they have been with the Company for 3 months (Monthly Plan Entry Dates).
• Health Insurance- Affordable health plan options (co-pay, HSA, FSA) available to all full-time seasonal and year-round employees.
• Mary's Well House- Employee health center provides employees with basic office visits, x-rays and lab work for co-pay, whether insured or not.
• Free Tuition– Earn your degree, debt-free. 100% free tuition starting day one of employment. Learn more at https://herschend.guildeducation.com/partner.
• See all the benefits offered through Silver Dollar City at: https://www.silverdollarcity.com/Employment/Benefits.

Equal Opportunity Employer/Disabled/Veterans

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.