Job Description

Job Summary

Silver Dollar City is ushering in a new era of Ozarks hospitality with its first-ever landmark resort, a stunning six-story, craftsman-style, 262-room retreat which overlooks sweeping, untouched vistas of the Ozark Mountains and Table Rock Lake. Thoughtfully designed to blur the lines between nature, craft, and comfort, Silver Dollar City Resort offers guests direct, priority access to the park and nearby attractions and serves as a focal point of a major multi-million-dollar investment redefining the Branson experience. From the theme park and White Water to Showboat cruises and the region’s most beloved adventures, the resort is the best way to experience it all.

Joining the Silver Dollar City Resort team is becoming part of a legacy of service. Rooted in the Herschend family’s decades-long commitment to heartfelt hospitality, inspiring storytelling, and the preservation of regional craft, this organization has grown from a single cave tour in the 1950s into the world’s largest family-owned theme park, attractions, and hospitality company. If you’re passionate about creating meaningful, memory-making experiences and want to play a foundational role in shaping how thousands of families discover the Ozarks for generations to come, this is a rare opportunity to help build something extraordinary with a mission-driven team that truly cares.

Summary of Essential Functions & Responsibilities

• Plan, direct and organize the activities of the housekeeping department ensuring the highest levels of cleanliness, attention to detail, product condition and service is provided.
• Oversee departmental P&L, business planning, productivity, budget and forecast development and inventory control activities. Use proper purchase order processes and checkbook accounting to ensure expenses are within budget.
• Approve, monitor, and adjust department schedules to meet customer demand while achieving productivity goals.
• Complete, in partnership with the laundry team, periodic inventories of all linen and terry products to ensure operational PAR levels are maintained.
• Ensure inventory control, replacement purchase decisions and requisitions, and budget decisions related to guest room linen.
• Ensure Common Area cleanliness exceeds standards across the Resort. Familiar with terrazzo or floor care maintenance.
• Analyze data and compile reports on expenditures, wages, labor, supplies, etc. in relation to hotel financial budgets and forecasts.
• Hold regularly scheduled meetings with the housekeeping team to review past and future performance of service, quality and general information concerning guest and employee satisfaction.
• Model effective communication, providing guidance, direction, feedback, coaching, mentoring, training, recognition and support. Provide development opportunities.
• Lead safety efforts for areas of responsibility including ensuring all company safety procedures, standards, and policies are followed.
• Conduct frequent and regular property walks, interior and exterior, identifying and addressing defects.
• Liaise with engineering/maintenance leadership on building an effective guest room Preventative Maintenance/General Clean/Work Order programs.
• Implement inventory controls for linens, supplies and Personal Protective Equipment (PPE) to ensure Hosts have the tools to do their job.
• Develop goals for direct reports, provide regular performance feedback and deliver formal performance evaluations.
• Ensure a positive and supportive work environment for all Hosts resulting in high levels of Host engagement, recognition and job satisfaction.
• Partner with Talent Acquisition organization to ensure staffing levels are maintained.
• Manage contractor/vendor scope of work, contracts and insurance requirements.
• Participate in resort’s Manager On Duty program.

Management reserves the right to change and/or add to these duties at any time.

Qualifications

• Minimum of 5 years of progressive housekeeping leadership experience within a hotel, resort, or comparable hospitality environment.
• Minimum of 2 years of experience leading housekeeping operations at the senior manager, executive housekeeper, assistant director, or director level.
• Demonstrated experience managing high-volume guest rooms, public-area, and common-area operations.
• Working knowledge of hotel or resort laundry and linen operations.
• Strong knowledge of housekeeping procedures, cleaning standards, chemicals, equipment, linen management, laundry processes, and inspection procedures.
• Demonstrated experience managing departmental labor, scheduling, productivity, inventory, and operating expenses.
• Strong leadership, coaching, communication, organization, and problem-solving skills.
• Ability to effectively collaborate across multiple resort departments.
• Ability to work a flexible schedule based on resort operations, including weekends, evenings, holidays, and periods of high occupancy.
• Must pass drug screening as you must be able to operate large equipment.

Preferred Qualifications

• Previous experience within an upscale, full-service, destination, or family resort environment, preferably with 200+ guest rooms.
• Previous hotel or resort pre-opening/opening experience.
• Experience overseeing an on-property commercial laundry operation.
• Experience with hotel Property Management Systems, Housekeeping technology, and Ecolab or comparable commercial chemical systems.
• Bachelor’s degree in hospitality management, Business Administration, or a related field and/or equivalent hospitality leadership experience; bilingual English/Spanish communication skills are a plus.

Physical Requirements

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to walk and stand for extended periods throughout guest floors, public areas, laundry, and back-of-house spaces.
• Ability to bend, reach, stoop, push, pull, and lift as required within a Housekeeping, laundry, and common area environment.
• Ability to push, roll, and move laundry bins, that can exceed 250lbs. Exerting up to 70lbs of force.
• Ability to inspect guest rooms, public spaces, laundry areas, and resort facilities throughout the property.
• Ability to safely operate or demonstrate the proper use of Housekeeping, Laundry, & common area equipment when necessary.
• Ability to work in environments involving cleaning products, laundry chemicals, heat, humidity, and commercial cleaning equipment.

Must be able to work varying schedules based on occupancy and resort operational needs.

Benefits Offered

• Free Admission- Free admission to Silver Dollar City Attractions and discounted admissions to Herschend Enterprises’ attractions and resorts across the US for you and your dependents.
• Exclusive Admission Discounts- Complimentary tickets & discounts on season passes for loved ones.
• Food & Merchandise Discounts- Discounts on dining, drinks and merchandise across Silver Dollar City Attractions.
• 401(k) & Profit Sharing- The Profit Sharing and 401(k) Retirement Plan is available to hosts after they have been with the Company for 3 months (Monthly Plan Entry Dates).
• Health Insurance- Affordable health plan options (co-pay, HSA, FSA) available to all full-time seasonal and year-round employees.
• Mary's Well House- Employee health center provides employees with basic office visits, x-rays and lab work for co-pay, whether insured or not.
• Free Tuition– Earn your degree, debt-free. 100% free tuition starting day one of employment. Learn more at https://herschend.guildeducation.com/partner.
• See all the benefits offered through Silver Dollar City at: https://www.silverdollarcity.com/Employment/Benefits.

Equal Opportunity Employer/Disabled/Veterans

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.