Job Description

As a Merchandise Lead, you will supervise and coordinate activities of workers in a retail shop and provide leadership in the overall shop’s activities of quality and nature that will result in meeting and exceeding customer expectations.

This position starts now and ends 01/09/2027.

Must be at least 18 years of age.

Supervisory Responsibilities:

Carries out responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training employees, planning, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.

Qualifications: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Essential Duties/Responsibilities:

Include the following. Other duties may be assigned to assist the Merchandise teams.

• Assigns duties to workers and schedules break periods, work hours, and vacations.
• Trains workers in company policies and procedures and job duties.
• Oversees recorded delivery of merchandise, compares record with merchandise ordered, and reports discrepancies to control costs and maintain correct inventory levels.
• Inspects merchandise to ensure that it is correctly priced and displayed.
• Recommends additions to or deletions of merchandise assortments.
• Assists team members in all functions pertaining to the POS system.
• Proves to be exemplary in providing outstanding customer service including answering questions, responding to requests and selling merchandise. Must be able to manage difficult or emotional customer situations.
• Keeps record of sales, prepares inventory of stock and orders supplies.
• Maintains harmony among workers, resolves grievances and focuses on solving conflict, not blaming.
• Effectively performs PIC/Host duties as requested by management.
• Ensure proper handling of customer credit card information in compliance with Property Procedures and Purchasing Card Industry (PCI) standards.

Education/Experience:

One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience required.

Physical Requirements: 

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities. 

• Stand: Uneven terrain, inclines, asphalt, and concrete.
• Walk: Up/down steps, uneven and sloped surfaces, including to and from assigned employee parking and employees assigned work area. Distance should be no greater than .5 miles one way.
• Lift/Carry/Push/Pull: Up to 50 lbs.
• Climb: Up and down stairs, uneven and sloped surfaces and be able to climb and descend on an employee shuttle bus.
• Repetitive Motion: Squat, bend, sweep, mop, and vacuum.
• Use hands to handle or feel and reach with hands and arms.
• Speak and hear clearly.
• See: Near/far, depth perception, and color vision.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to various outdoor weather conditions.

Benefits Offered:

• Free Admission - Free admission to Silver Dollar City Attractions and discounted admissions to Herschend Enterprises’ attractions and resorts across the US for you and your dependents.
• Exclusive Admission Discounts - Complimentary tickets & discounts on season passes for loved ones.
• Food & Merchandise Discounts - Discounts on dining, drinks, and merchandise across Silver Dollar City Attractions.
• 401(k) & Profit Sharing - The Profit Sharing and 401(k) Retirement Plan is available to hosts after they have been with the Company for 3 months (Monthly Plan Entry Dates).
• Health Insurance - Affordable health plan options (co-pay, HSA, FSA) available to all full-time seasonal and year-round employees.
• Mary's Well House - Employee health center provides employees with basic office visits, x-rays, and lab work for co-pay, whether insured or not.
• Free Tuition – Earn your degree, debt-free. 100% free tuition starting day one of employment. Learn more at https://herschend.guildeducation.com/partner See all the benefits offered through Silver Dollar City at: https://www.silverdollarcity.com/Employment/Benefits

Equal Opportunity Employer/ Disabled/ Veterans