Job Description

Looking for a position that is making a difference? Join the Silver Dollar City Contact Center as a Guest Representative, where you will work from our office across from the Silver Dollar City Resort overlooking Table Rock Lake and the Ozark Mountains. 

As the first friendly voice our guests hear, you'll help families plan unforgettable vacations to Silver Dollar City's family of attractions and other Herschend destinations across the country. Every conversation is an opportunity to create excitement, solve problems, and help us “Create Memories Worth Repeating” for our guests. 

Whether you're experienced in customer service or looking to improve your sales and hospitality skills, we'll provide the training and support you need to succeed. 

Our contact center is open 7 days a week from 8:00 a.m. to 7:00 p.m. CST. Flexible availability, including evenings and weekends are required.

This is a Full-Time Seasonal position.

This position begins now and goes through 1/2/27.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties/Responsibilities:

As part of our Guest Experience team, you will: 

• Help guests plan memorable vacations and visits to Silver Dollar City and other Herschend attractions.  

• Answer guest questions by phone, chat, email, and other digital communication channels.  

• Assist guests in purchasing tickets, season passes, vacation packages, and special add-on experiences.  

• Guide guests through online purchases, mobile apps, and account management.  

• Recommend additional attractions, events, and experiences that enhance each guest's visit.  

• Resolve guest concerns with professionalism, empathy, and care.  

• Use multiple computer systems while maintaining accurate documentation and payment security.  

Required Skills/Abilities:

We're looking for someone who: 

• Enjoys helping people and creating exceptional customer experiences.  

• Has a positive attitude and communicates with enthusiasm and professionalism.  

• Is comfortable learning new technology and working across multiple software applications.  

• Can multitask while remaining organized and guest-focused   

• Enjoys sales and helping guests find the experiences that best fit their needs.  

• Is dependable, adaptable, and enjoys working as part of a supportive team.  

• Communicates effectively both verbally and in writing.  

• Available to work weekends and evening shifts 

Education and Experience:

• Preferred 2–3 years of customer service, reservations, hospitality, office, retail sales, or contact center experience. 

• Comfortable using multiple computer systems and applications simultaneously.  

• Typing speed of at least 30 words per minute accurately (typing assessment required).  

• Strong written communication skills for chat, email, and social media support.  

Physical Requirements:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

• Occasionally will be required to stand and walk, lifting, carrying, pushing, pulling (max wt. 30#, avg wt. 10#). 

• Frequently required to sit. 

• Continuously required to use fine motor skills such as writing, gripping and gripping with wrist motion. 

• The ability to remember locations, understand and carry out instructions. 

Work Environment:

A Guest Representative will primarily work at a desk requires extended periods of sitting and computer use. This job takes place in a call center environment where the noise level is moderate.

Benefits Offered:

• Free Admission - Free admission to Silver Dollar City Attractions and discounted admissions to Herschend Enterprises' attractions and resorts across the US for you and your dependents. 

• Exclusive Admission Discounts - Complimentary tickets & discounts on season passes for loved ones. 

• Food & Merchandise Discounts - Discounts on dining, drinks and merchandise across Silver Dollar City Attractions. 

• 401K & Profit Sharing - Profit Sharing and 401(k) Retirement plans are available after one year and 1,000 hours. 

• Health Insurance - Affordable health plan options (co-pay, HSA, FSA) available to all full-time seasonal and year-round employees. 

• Mary's Well House - Employee health center provides employees with basic office visits, x-rays and lab work for a co-pay, whether insured or not. 

• Free Tuition - Earn your degree, debt-free. 100% free tuition starting day one of employment. Learn more at  https://herschend.guildeducation.com/partner 

• On-going coaching to help you build valuable customer service and sales skills 

• Work with a caring team of peers and leadership members committed to your success. 

• Opportunities to learn more about all of the Herschend properties nationwide. 

• Hassle-free parking—just a few steps away from the office entrance 

Equal Opportunity Employer/Disabled/Veterans