PURPOSE OF POSITION: A Guest ServicesSupervisor's mainobjectiveis to support thefront officemanager and ensure guest, owner, and employee satisfaction at thefront desk ofSilver Baron Lodge.

RESPONSIBILITIES:

• Check guests in and out and settle guest balances upon departure

• Give guestsdirections, information, and instructions

• Make reservations for restaurants, transportation, childcare, and other activitiesfor guests, FITs, and owners

• Help thefront office managerrecruit, manage, train, motivate, and evaluate the front desk staff

• Handle and completecash, credit card,andlift ticket sales transactions dailyand log all tickets, vouchers, gift cards, and gift baskets sold

• Balance and close out lift ticket salesat the end of the day

• Proactively solve guest, owner, and employee problems with urgency, respect, and empathy

• Assistwithbellstaffand conciergeduties, such asfulfilling specialguest requests, coordinatingtransportationfor pick-ups and drop-off, andassistingguests with luggage

• Work with thefront office managerto develop processes and proceduresto ensure smooth operation and flow at the front desk

• Assistguest services manager with creating staff schedules, training, and completing timecards

• Check for guest requests and services three days prior to arrival and ensure these requests are met

• Ensure bell staff is properlymaintainingthe vehicles and completing check lists daily

• Other duties as assigned

QUALIFICATIONS:

• Previoussupervisoryexperiencerequired

• Staff leadership, coaching, and mentoringexperience preferred

• Must have basic mechanical knowledge of theguest services fleet vehicles, tools, and equipment

• Must have a valid driver’s license and clean driving record

• Excellent understanding of computers, systems, and guest service tools

• Must be able to workvaried shifts, includingovernight shifts

DATES OF EMPLOYMENT:

• Flex Year Round - may have periods of layoff or reduced hours

PAY RATE:

• $22.00 per hour

Deer Valley Resort is an Equal Opportunity Employer.