Job Description

At New Growth Care Group, we’re building something special. We’re a growing disability services provider focused on delivering structured, high-quality, and compliant support to the people we serve.

Our homes are built on consistency, accountability, strong leadership, and genuine care and we’re looking for someone who can step in and help lead from the front.

We are seeking an experienced and proactive SIL Manager to oversee the day-to-day operations of our Supported Independent Living (SIL) homes and ensure everything runs smoothly, safely, and in line with participant needs and NDIS standards.

This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys mentoring teams, and is passionate about creating stable, structured, and high-quality support environments for people living with disabilities.

About the Role

This is a hands-on leadership role within a SIL environment, responsible for overseeing the operational running of the home, leading support teams, and ensuring participants receive consistent, person-centred care.

You will work closely with participants, families, support coordinators, allied health professionals, and frontline staff to maintain high household standards, strong team culture, and quality service delivery. The role requires someone who can take initiative, proactively solve problems, manage competing priorities, and lead with confidence while maintaining compliance and accountability across all
areas of the home.

Key Responsibilities:

Operational Management & Leadership

Oversee the day-to-day operations of the SIL home Ensure smooth functioning of the household in line with NDIS standards and organisational policies

Foster a positive, structured, and inclusive environment for participants and staff

Proactively identify and address operational issues and risks

Develop and implement processes to improve efficiency and service delivery

Conduct house meetings and collaborate with multidisciplinary teams to support participant outcomes

Participant Support & Wellbeing

• Ensure participants receive high-quality, person-centred care and support
• Coordinate appointments, community access, and daily living supports
• Liaise with allied health professionals, support coordinators, and families
• Monitor participant wellbeing and advocate for appropriate supports where required
• Support participants with complex needs and behaviours of concern

Staff Leadership & Supervision

• Lead, supervise, and support a team of disability support workers
• Conduct regular team meetings and monthly staff supervision sessions
• Support onboarding, training, mentoring, and professional development of staff
• Assist with performance management and annual performance reviews
• Promote accountability, consistency, and adherence to policies and procedures
• Support staff through organisational changes and implementation of new systems

Rostering & Coordination

• Manage staff rosters to ensure adequate coverage and continuity of care
• Coordinate shift coverage, leave management, and roster adjustments
• Ensure compliance with SCHADS Award requirements and organisational policies
• Work proactively to minimise staffing shortages and operational disruptions

Compliance, Reporting & Risk Management

• Maintain accurate documentation, case notes, and reporting
• Complete incident reports and ensure compliance with NDIS Practice Standards
• Monitor household risks and implement mitigation strategies
• Conduct audits and reviews to ensure quality and compliance standards are maintained
• Ensure all staff documentation and procedures are clearly communicated and signed off where required

Household Oversight

• Ensure the home environment remains clean, safe, structured, and well-maintained
• Oversee household supplies, budgeting, and essential items
• Coordinate maintenance, repairs, and household operational needs

About You

• Demonstrated leadership experience within disability or community services
• Strong understanding of NDIS standards, SIL operations, and participant rights
• Experience managing complex behaviours and high-support participants
• Strong communication, problem-solving, and organisational skills
• Ability to lead teams while maintaining structure, accountability, and consistency
• Confident managing operational challenges in a fast-paced environment
• Highly organised with strong attention to detail
• Passionate about delivering high-quality care and building strong team culture

Desirable

• Certificate IV or higher in Disability, Community Services, Leadership & Management, or related field
• Experience with behaviour support and trauma-informed care
• Experience with rostering, reporting, and operational management
• Knowledge of risk management and incident reporting frameworks

Requirements

• NDIS Worker Screening Check
• Working with Children Check (WWCC)
• Current First Aid & CPR
• Valid Driver’s Licence

Why New Growth

• Leadership opportunity within a growing organisation
• Supportive and hands-on management team
• Structured systems, processes, and operational support
• Opportunity to make a genuine impact in participants’ lives
• Career progression opportunities as the organisation continues to grow
• Work within a team that genuinely values consistency, accountability, and quality care

Location

📍 Caulfield/ Glen Huntly

If you’re someone who thrives in a structured environment, enjoys leading teams, and wants to be part of an organisation that genuinely cares about doing things properly, we’d love to hear from you.