Job Description

ROLE OVERVIEW We are looking for an experienced signage professional who understands the signage industry end-to-end — someone confident managing client communication, handling quotations, producing signage visuals, and coordinating projects from enquiry through to sign-off. This role is ideal for someone who thrives in a fast-paced signage environment and is equally comfortable with email and phone communication, quoting, proofing artwork, and creating clean, commercially effective designs. You will act as a key point of contact for clients, ensuring projects are managed efficiently, accurately, and professionally throughout the process. The role combines customer communication, project coordination, design work, and commercial awareness, making it well suited to someone with strong signage industry experience who enjoys taking ownership of projects. OUR MISSION Our mission is to deliver creative, high-quality signage solutions that add real value to our clients’ businesses — enhancing brand visibility, strengthening identity, and driving sales through expertly designed signs and graphics. Through the strength of our brand, we offer a comprehensive range of products, combining honest advice, strong design, and efficient delivery. Our goal is to build long-term client relationships while continuing to grow our presence across Bristol, Gloucester, Cheltenham, and surrounding areas. We are committed to delivering projects on time and to specification, maintaining a 99% pass rate for quality and punctuality. In the rare event of an issue, we aim to agree a resolution within 24 hours. As a result, over 95% of our customers would recommend our services and choose to work with us again. CORE VALUES We maintain the highest standards of professionalism We promote and embody a positive working culture The customer is at the centre of everything we do We prioritise long-term customer relationships and retention We consistently deliver on time and to specification We believe in collaboration and teamwork We continuously seek ways to improve and evolve KEY RESPONSIBILITIES CLIENT COMMUNICATION & PROJECT MANAGEMENT Manage inbound client enquiries via email and phone Build strong relationships with clients through professional, responsive communication Gather detailed project briefs and advise clients on suitable signage solutions Keep clients informed throughout each stage of the project lifecycle Coordinate projects from initial enquiry through to approval and production Manage multiple live projects while maintaining accuracy and efficiency Use CRM systems to log, track, and manage enquiries, quotes, and project updates DESIGN & ARTWORK Create signage visuals, proofs, and mockups for client approval Design and prepare vehicle wraps and van liveries using existing branding guidelines Produce visuals for: Shopfront signage Fascias and tray signs External signage Internal branding and wayfinding graphics Prepare artwork for print and production Ensure artwork is accurate, commercially effective, and production-ready Manage amendments and proofing efficiently to achieve quick sign-off turnaround times Maintain strong attention to detail across all design outputs QUOTING & COMMERCIAL RESPONSIBILITIES Prepare accurate and professional quotations for signage projects Understand project scope, materials, and production considerations when quoting Follow up quotations proactively and professionally Support the conversion of enquiries into confirmed orders Escalate larger or more technically complex projects where required Contribute to maintaining strong customer satisfaction and repeat business WHAT WE’RE LOOKING FOR Previous experience working within the signage or graphics industry Strong understanding of signage production processes and workflows Experience with client communication, quoting, and project coordination Confident creating signage visuals, proofs, mockups, and vehicle graphics Good working knowledge of Adobe Illustrator (essential) Strong organisational and time management skills High attention to detail and ability to proof artwork accurately Comfortable working in a fast-paced, commercially focused environment Self-motivated and capable of managing workload independently Professional communication skills across both email and phone WHAT SUCCESS LOOKS LIKE Clients receive fast, professional, and accurate communication High-quality signage visuals and proofs are delivered with minimal revisions Quotes are prepared accurately and followed up consistently Projects move smoothly from enquiry through to production Strong organisation and CRM management across all active projects Positive contribution to customer satisfaction, team output, and business growth Ongoing improvement in efficiency, turnaround times, and quality standards Improve accuracy for writing and career work Upgrade to Plus and use the latest Thinking model to refine writing, learning, applications, and career work. Get Plus