Job Description
ROLE OVERVIEW
We are looking for an experienced signage professional who understands the signage industry end-to-end — someone confident managing client communication, handling quotations, producing signage visuals, and coordinating projects from enquiry through to sign-off.
This role is ideal for someone who thrives in a fast-paced signage environment and is equally comfortable with email and phone communication, quoting, proofing artwork, and creating clean, commercially effective designs.
You will act as a key point of contact for clients, ensuring projects are managed efficiently, accurately, and professionally throughout the process. The role combines customer communication, project coordination, design work, and commercial awareness, making it well suited to someone with strong signage industry experience who enjoys taking ownership of projects.
OUR MISSION
Our mission is to deliver creative, high-quality signage solutions that add real value to our clients’ businesses — enhancing brand visibility, strengthening identity, and driving sales through expertly designed signs and graphics.
Through the strength of our brand, we offer a comprehensive range of products, combining honest advice, strong design, and efficient delivery. Our goal is to build long-term client relationships while continuing to grow our presence across Bristol, Gloucester, Cheltenham, and surrounding areas.
We are committed to delivering projects on time and to specification, maintaining a 99% pass rate for quality and punctuality. In the rare event of an issue, we aim to agree a resolution within 24 hours. As a result, over 95% of our customers would recommend our services and choose to work with us again.
CORE VALUES
We maintain the highest standards of professionalism
We promote and embody a positive working culture
The customer is at the centre of everything we do
We prioritise long-term customer relationships and retention
We consistently deliver on time and to specification
We believe in collaboration and teamwork
We continuously seek ways to improve and evolve
KEY RESPONSIBILITIES
CLIENT COMMUNICATION & PROJECT MANAGEMENT
Manage inbound client enquiries via email and phone
Build strong relationships with clients through professional, responsive communication
Gather detailed project briefs and advise clients on suitable signage solutions
Keep clients informed throughout each stage of the project lifecycle
Coordinate projects from initial enquiry through to approval and production
Manage multiple live projects while maintaining accuracy and efficiency
Use CRM systems to log, track, and manage enquiries, quotes, and project updates
DESIGN & ARTWORK
Create signage visuals, proofs, and mockups for client approval
Design and prepare vehicle wraps and van liveries using existing branding guidelines
Produce visuals for:
Shopfront signage
Fascias and tray signs
External signage
Internal branding and wayfinding graphics
Prepare artwork for print and production
Ensure artwork is accurate, commercially effective, and production-ready
Manage amendments and proofing efficiently to achieve quick sign-off turnaround times
Maintain strong attention to detail across all design outputs
QUOTING & COMMERCIAL RESPONSIBILITIES
Prepare accurate and professional quotations for signage projects
Understand project scope, materials, and production considerations when quoting
Follow up quotations proactively and professionally
Support the conversion of enquiries into confirmed orders
Escalate larger or more technically complex projects where required
Contribute to maintaining strong customer satisfaction and repeat business
WHAT WE’RE LOOKING FOR
Previous experience working within the signage or graphics industry
Strong understanding of signage production processes and workflows
Experience with client communication, quoting, and project coordination
Confident creating signage visuals, proofs, mockups, and vehicle graphics
Good working knowledge of Adobe Illustrator (essential)
Strong organisational and time management skills
High attention to detail and ability to proof artwork accurately
Comfortable working in a fast-paced, commercially focused environment
Self-motivated and capable of managing workload independently
Professional communication skills across both email and phone
WHAT SUCCESS LOOKS LIKE
Clients receive fast, professional, and accurate communication
High-quality signage visuals and proofs are delivered with minimal revisions
Quotes are prepared accurately and followed up consistently
Projects move smoothly from enquiry through to production
Strong organisation and CRM management across all active projects
Positive contribution to customer satisfaction, team output, and business growth
Ongoing improvement in efficiency, turnaround times, and quality standards
Improve accuracy for writing and career work
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