Job Description

Overview

Customer is seeking an experienced Siemens Opcenter MES Support SME to lead Level-2 support, administration, maintenance, and operational stability of its MES platform. This role will serve as the primary technical escalation point for production issues while ensuring platform reliability, performance, compliance, and continuous improvement across manufacturing operations.

Responsibilities

Application Support

• Provide advanced Level-2 support for Siemens Opcenter MES applications.
• Investigate and resolve complex production incidents impacting manufacturing operations.
• Perform root cause analysis (RCA) and implement preventive corrective actions.
• Coordinate with business users, infrastructure teams, and software vendors for issue resolution.
• Support critical production events, planned maintenance activities, and go-live deployments.
• Drive continuous reduction of repeat incidents and service disruptions.

Platform Administration

• Manage user roles, permissions, and security administration.
• Maintain MES configurations, workflows, electronic work instructions, and master data.
• Administer and support Development, Test, UAT, and Production environments.
• Monitor application logs, interfaces, workflows, and platform health.
• Support audit readiness and compliance requirements.

Maintenance & Operations

• Perform routine health checks, performance monitoring, and capacity assessments.
• Troubleshoot server, application, and database-related issues.
• Monitor and support MES integrations with ERP, QA, warehouse, and shop-floor systems.
• Support backups, recovery validation, patching, and platform upgrades.
• Manage deployment activities and change implementation across environments.
• Maintain operational documentation, support procedures, and knowledge articles.

Qualifications

Bachelors or Masters in Mechanical or Production Engineering

Essential skills

Required Technical Skills

• 6-9 years of experience in MES application support and administration.
• Hands-on experience with Siemens Opcenter Execution / Opcenter EX DS / Camstar platform.
• Strong SQL Server or Oracle database troubleshooting experience.
• Experience supporting manufacturing execution processes including Production, Quality, Traceability, Electronic Device History Records (eDHR), and Genealogy.
• Knowledge of Windows Server, IIS, and application middleware environments.
• Experience working with APIs, Web Services, XML, and enterprise integrations.
• Strong understanding of Incident, Problem, Change, and Release Management processes.
• Experience using ServiceNow or equivalent ITSM platforms.

Desired skills

Preferred Qualifications

• Experience in Medical Device, Life Sciences, Pharmaceutical, or regulated manufacturing environments.
• ITIL Foundation Certification.
• Siemens Opcenter/Camstar implementation or support experience.
• Familiarity with FDA 21 CFR Part 11, GxP, and validation-controlled environments.

Experience

6-9 yrs of relevant experience.