Job Description

Title: Siebel Techno Functional Consultant

Location: India

Education: Bachelor’s Degree

Experience Level: 10+

Key Responsibilities:

• Strong analytical and troubleshooting skills with the ability to identify and resolve complex
• application and operational issues.
• Ability to quickly learn and understand Sleep Number business processes across multiple
• domains, including Order Management, Payments, Fulfillment, and Customer Service.
• Experience working with Fusion applications, JSON payloads, and data integrations.
• Ability to analyze payloads and apply Sleep Number business process knowledge to investigate
• and resolve SIQ, PET, and Web Order incidents.
• Working knowledge of Linux operating systems and related support activities.
• Strong understanding of Oracle Siebel architecture, business processes, and core
• functionality. Experience supporting customer data management and privacy-related processes
• is highly desirable, particularly for CCPA fulfillment and Siebel operational support.

Siebel Operations Support

• Responsible for supporting Oracle Siebel operational processes, including executing, monitoring
• and troubleshooting Sleep Number's scheduled jobs and batch processes. This role ensures all
• jobs complete successfully and efficiently across various execution frequencies.
• Siebel Incident Management (L1.5 to L2)
• Manage and resolve Oracle Siebel incidents across multiple business domains, including Order
• Management, Payments, and related functional areas. The resource will perform
• troubleshooting and deliver timely resolutions in accordance with established SLAs.
• SIQ/PET/Web Order Incident Management (L1.5 to L2)
• Handle incidents related to SIQ, PET, and Web Orders, which are customer-facing applications
• with stringent SLA requirements. Responsibilities include troubleshooting and resolving issues
• impacting customer orders, account information, and product availability within the SIQ
• ecosystem. This area generates over 100 incidents per month.
• CCPA Request Management
• Manage end-to-end CCPA fulfillment requests, ensuring compliance with customer data privacy
• requirements and legal obligations. This includes processing requests such as Do Not Call, Do
• Not Market, and other privacy-related actions within required SLA timeframes. This workload
• averages more than 50 requests per month.

Datavail is a leading provider of data management, application development, analytics, and cloud services, with more than 1,000 professionals helping clients build and manage applications and data via a world-class tech-enabled delivery platform and software solutions across all leading technologies. For more than 17 years, Datavail has worked with thousands of companies spanning different industries and sizes, and is an AWS Advanced Tier Consulting Partner, a Microsoft Solutions Partner for Data & AI and Digital & App Innovation (Azure), an Oracle Partner, and a MySQL Partner.