Position: Solution Designer

Role Overview

The Solution Designer is responsible for designing end‑to‑end
technology solutions that align with business requirements, enterprise
standards, policies, and best practices. This role bridges business needs and
technical delivery by producing clear, scalable, secure, and user‑centred
solution designs that support complex, mission‑critical systems.

Key Responsibilities

• 
  Design
  hosting and application technology solutions based on service
  specifications, standards, policies, best practices, and cost models.
• 
  Gather,
  analyze, and document business requirements, information technology
  mandates, and strategic plans.
• 
  Translate
  business needs into solution designs, application flows, and technical
  specifications.
• 
  Provide
  guidance on short‑ and long‑term solution development and service
  improvement initiatives.
• 
  Prepare
  detailed technical documentation to support system installation, testing,
  and performance validation.
• 
  Assess
  performance and capacity of existing systems and recommend enhancements or
  improvements.
• 
  Support
  planning, migration, implementation, and sustainment of large, complex
  system initiatives.
• 
  Ensure
  solutions meet security, recovery, usability, accessibility, and
  performance requirements.
• 
  Collaborate
  with business stakeholders, developers, testers, and project teams to
  ensure successful solution delivery.
• 
  Work
  onsite during standard business hours, Monday to Friday.

Qualifications & Skills

General & Technical Skills

• 
  Strong
  knowledge of integrated networking technologies, enterprise servers,
  storage solutions, and system infrastructure.
• 
  Experience
  designing large, complex, highly available, mission‑critical application
  solutions.
• 
  Knowledge
  of security, recovery, performance optimization, and capacity planning.
• 
  Familiarity
  with project management methodologies such as PMBOK.
• 
  Strong
  analytical and conceptual skills, including cost/benefit analysis and
  solution evaluation.
• 
  Excellent
  communication, problem‑solving, collaboration, and decision‑making skills.

Experience & Skill Set Requirements

Technical Solution & Development Skills (40%)

• 
  7+
  years of experience designing solutions using
  Oracle Siebel CRM
  and/or
  Adobe AEM
  .
• 
  Experience
  developing business design documents, functional and non‑functional
  requirements.
• 
  Experience
  creating high‑level application flows and functional design documentation.
• 
  Experience
  producing detailed process flows and screen designs aligned to business
  processes.
• 
  Strong
  experience with user experience design and accessibility standards
  (WCAG/AODA).
• 
  Experience
  conducting user research and usability testing.
• 
  Experience
  developing user personas and user journey maps.
• 
  Experience
  analyzing user feedback and designing solutions to address user pain
  points.
• 
  Experience
  creating wireframes and high‑fidelity mockups using tools such as Figma or
  Adobe XD.
• 
  Demonstrated
  experience creating use cases, documenting business rules, and managing
  solution risks.
• 
  Experience
  creating quality assurance plans and writing test cases.
• 
  Experience
  with Oracle Policy Automation / Oracle Intelligent Advisor is a strong
  asset.

Technology Skills (35%)

• 
  7+
  years of experience in Siebel and Adobe AEM solution implementation.
• 
  Experience
  with change management methodologies.
• 
  Experience
  documenting test strategies, scenarios, and user acceptance testing plans.
• 
  Experience
  creating and maintaining business architecture artefacts.
• 
  Experience
  working with Rational Unified Process (RUP).
• 
  Experience
  developing CRUD matrices, screen flows, and application visibility models.
• 
  Ability
  to translate workflows into wireframes and prototypes.

Soft Skills (20%)

• 
  Strong
  written and verbal communication skills.
• 
  Ability
  to present ideas clearly and propose innovative solution approaches.
• 
  Proven
  ability to work collaboratively in large, cross‑functional teams.
• 
  Strong
  analytical thinking and systematic problem‑solving abilities.
• 
  Ability
  to manage pressure, aggressive timelines, and changing priorities.
• 
  Strong
  stakeholder engagement skills, bridging business needs with technical
  delivery.

Public Sector Experience (5%)

• 
  Experience
  with public‑sector transfer payment (grant) models is an asset.
• 
  Experience
  ensuring compliance with corporate quality assurance standards is an
  asset.

Nice‑to‑Have

• 
  Public‑sector
  transfer payment (grant) model experience.
• 
  Experience
  maintaining and enforcing QA standards.

About Symbiotic Digital

Symbiotic Digital provides the IT Experts you need that
solve problems and get things done. See what the top 2% in their field can do
for you. (Symbiotic Digital is a division of Symbiotic Group Inc.)

We serve customers in two ways:

1. 
   Digital
   Experts:
   IT Consulting expertise. Bright Minds That Produce Proven
   Results
2. 
   Recruitment:
   Find The Right People You Need

Serving IT & Business leaders, Symbiotic Digital
provides a business system that enable us to provide the Expert Technical staff
needed to solve challenging business and IT problems. IT leaders in the most
reputable organizations in Canada have relied on Symbiotic Digital to help them
staff difficult assignments with proven Experts uniquely evaluated by our
proven QMS – Quality Management System Staff Development Model. We are a 100%
Indigenous owned company.