About the job you’re considering

This role sits at the heart of the SIAM function, combining ownership of the Identity and Access Management (IDAM) process and Incident Management.

Approximately half of the role focuses on ensuring the SIAM Access Management process operates effectively across a multi‑supplier environment — providing governance, assurance, audit, and escalation where required. The remainder of the role provides flexible support across Incident Management within the SIAM framework, helping to stabilise operations, support MPSs and stakeholders, contribute to continual service improvement initiatives, and assist with the transition of new services into the SIAM operating model.

The role works closely with MSPs (Managed Service Providers), the Service Desk, and Agency stakeholders to ensure services are delivered securely, consistently, and in line with SIAM principles, policies, and performance expectations.

Hybrid working The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your role

Identity & Access Management (Process Ownership)

• Overseeing day‑to‑day operation of the SIAM IDAM process across all MSPs
• Ensuring compliance with access management policies, approvals, controls, and SLAs
• Acting as the escalation point for IDAM‑related issues, risks, or non‑compliance
• Planning and coordinating scheduled and ad‑hoc access audits, including joiners, movers and leavers
• Producing audit reports, agreeing actions, and driving remediation with MSPs.
• Monitoring MSPs performance, trends, and risks relating to access management

Incident Manager

• Overseeing day to day operation of the SIAM Incident Management process across all MSPs
• Ensuring compliance with incident management policies, processes, SLAs, and OLAs
• Acting as the escalation point for major incidents, risks, or service disruptions
• Coordinating and facilitating Major Incident Management (MIM), including stakeholder communications and updates
• Driving timely incident resolution, root cause analysis, and service restoration across providers
• Producing incident reports, agreeing actions, and driving remediation with MSPs
• Monitoring MSP performance, trends, and risks relating to incident volumes and resolution
• Supporting continual service improvement through incident trend analysis and lessons learned reviews
• Collaborating with stakeholders and MSPs to stabilise services and improve operational resilience

You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.

Your skills and experience

• Experience working in a SIAM or multi‑supplier service environment
• A good understanding of Identity and Access Management and Joiners, Movers and Leavers processes
• Familiarity with ITIL‑aligned service management processes
• Experience coordinating work across multiple teams or third‑party MSPs.
• Confidence using ITSM tools to manage workflows, reporting, and audit evidence
• Strong organisation and prioritisation skills, with the ability to manage competing demands
• The ability to analyse issues, identify trends, and contribute to improvement activity
• Clear communication skills and confidence engaging with operational teams and stakeholders.
• A growth mindset and willingness to gain deeper skills in Service Management and SIAM
• Flexibility to adjust priorities and approach in line with business needs

We are a Disability Confident Employer

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and
• Meet the minimum essential criteria for the role.
  

Please opt in during the application process.

Your security clearance and pre-employment checks

If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)

Some roles will also require an additional level of security clearance:

Security Check (SC) Clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance

To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

Make it real – what does it mean for you?

Flexibility to work your way
You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

Your wellbeing
You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.

To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.

Shape your path
You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.

Shared energy
You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way.

Why should you consider Capgemini?

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion. Make it real | www.capgemini.com

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