Job Description

Level: Entry
Job Location: Crowne Plaza - Asheville, NC 28806
Position Type: Full-Time/Part-TimeEducation
Level: None
Salary Range: $15.00 - $17.00 Base+Commission/month
Job Shift: Swing
Job Category: Hospitality - HotelJob

Summary
The Van/ Shuttle Driver is responsible for transporting hotels guests to/from assigned destinations using property vehicle in a timely and courteous manner. Comply with all company policies and procedures to ensure guest safety and satisfaction. Duties entail but not limited to the following:
Job Duties
- Check Shuttle Log/ shuttle board and check for special shuttle requirements or discounts;
- Welcome and acknowledge all guests according to company standards;
- Anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation;
- Document all trips prior to the start of and at the conclusion of each trip;
- Inspect property vehicle for damage and ensure both the interior and exterior of the vehicle are clean, neat and ready at the start of and the end of each shift;
- Check tire pressure and fluid levels for property vehicle and refuel as necessary;
- Ensure that all lights, signals, mirrors, brakes, seat belts, etc. are functioning and in good working condition;
- Ensure supplies are present and stocked (i.e., First Aid Kit, Fire Extinguisher, flashlight, water, etc.);
- Notify appropriate personnel of any vehicle maintenance needs.
- Document all property vehicle incidents (i.e., damages, accidents) and provide reports of incidents to manager;
- Report all injuries, minor and major, and unsafe work conditions to manager;
- Comply with company quality assurance expectations and standards.
- Ensure uniform and personal appearance are clean and professional;
- Maintain confidentiality of proprietary information and protect company assets.
- Perform other job related duties as assigned.

QualificationsJob Requirements:
- High School Diploma or GED
- Valid Class E Driver’s License with clean driving records with no major violations
- Ability to maintain composure and demonstrates ability to be flexible and adaptable
- Ability to complete and maintain safety training and certifications
- Basic working knowledge of vehicle maintenance and repair
- Genuinely enjoys working with the staff and our valued guest
- Proven dependable with a good attendance record
- Desire to deliver outstanding customer service
- Ability to speak clearly and communicate professionally with guest, associates, and others
- Ability to answer phones/pagers/two-way radios, etc. using appropriate etiquette
- Completing all checklists and duties as assigned by supervisor or manager
Working Conditions and Physical Effort:
- Stand, sit, or walk for an extended period of time
- Frequent bending, stooping, lifting and carrying supplies weighting up to 50 pounds.
- May be exposed to hazardous cleaning chemicals and supplies.
- May be exposed to individuals under the influence of alcohol.
- Depending on business demands this individual may be required to work weekend/ evening hours and/or perform additional job responsibilities.
- May be exposed to severe weather and driving conditions
- Clean and neat appearance required, uniforms to be worn as required by brand standards.