Job Description

Job Location Baltimore, MD 21229 Salary Range $18.50 Hourly

Job Shift Day

The Shuttle Driver is responsible for transporting guests to and/or from the hospital and local areas in a friendly, efficient, and courteous manner using safe driving practices. The Shuttle Driver is also responsible for maintaining the vehicle activity and maintenance logs.

Qualifications

Duties and Responsibilities:

• Operates vehicles that seat 16 or more people (including the driver).

• Provides timely shuttle service to customers.

• Personally, welcomes customers boarding the shuttle.

• Stops at designated points to load and unload passengers.

• Advises passengers of rules and regulations when necessary.

• Conducts shuttle inspection to ensure customer and employee safety and brings any defect/damage to the attention of the supervisor.

• Performs pre/post trip vehicle inspections as required.

• Maintains the vehicle’s appearance and notify the manager if the vehicle requires servicing.

• Knows and follows all traffic laws, rules, regulations, and ordinances.

• Maintains a clean, neat work environment.

• Promotes good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help.

• Maintains appearance appropriate for providing best-in-class customer service in accordance with established guidelines.

• Provides excellent customer service in every interaction.

• Maintains safe, clean and neat work environment by following standards and procedures.

• Maintains strict confidentiality related to work information (in accordance with HIPAA).

• Performs other duties as assigned.

Qualification and Requirements:

• High School Diploma/ GED and 3 years of commercial and professional driving experience.

• Must possess a safe driving record.

• Must be able to work legally in the United States.

• Must pass background and drug screenings.

• Able to speak, read, and write English fluently.

• Required to meet immunization or health screening requirements.

• Knowledge of how to operate various types of passenger van motor vehicles.

• Ability to demonstrate professionalism, with excellent communication and interpersonal skills.

• Passion for customer service and attention to detail.

Physical Requirements:

• Willingness to work in the elements (heat, wind, snow, rain, etc.).

• Must be able to lift and/or move up to 50 pounds occasionally.

• Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distance.

• Working flexible schedules and extended hours are sometimes required.