Job Description

Pay: $22/hour

|Flexible Shifts | Competitive Benefits

Be the Human Touch Behind Autonomous Innovation

Beep has partnered with the Jacksonville Transit Authority (JTA) to transform transportation with autonomous shuttles—and we want YOU to be part of this exciting journey.

As a Shuttle Attendant, you’ll be the onboard expert ensuring smooth operation of advanced autonomous systems while providing outstanding customer service to ensure every rider feels confident and informed while experiencing cutting-edge mobility.

This role bridges technology and people, focusing on systems monitoring, troubleshooting, supporting real-time technology performance, and creating a positive passenger experience.

What You’ll Do

• Create a welcoming environment for passengers, guiding them through their autonomous journey with confidence and clarity.
• Deliver exceptional customer service by engaging with riders, answering questions, and explaining autonomous technology in simple terms.
• Interact with the public as an ambassador for Beep and this NAVI program.
• Monitor autonomous vehicle systems and software performance during operations.
• Provide first-level technical support, troubleshoot minor issues, and escalate alerts when necessary.
• Test software changes with a focus on safety and communicating clear feedback.
• Maintain real-time communication with the Beep Command Center to report system status, receive operational updates, and coordinate responses to alerts or incidents.
• Respond to real-time situations and support emergency protocols.
• Maintain vehicle cleanliness, perform pre- and post-trip inspections, and ensure the vehicle is charged and ready for service.

Requirements

What We’re Looking For

• Customer Service Pro: Empathetic communicator who can turn a tech experience into a positive, memorable interaction.
• Tech Enthusiast: Passionate about emerging technology and eager to learn new systems. Strong technical aptitude and ability to learn new software and processes.
• Reliable & Calm: Composed under pressure and adaptable to change. High comfort level with making judgment calls in ambiguous situations.
• Safety-Focused: Committed to following operational protocols and always ensuring passenger and vehicle safety.
• Valid driver’s license, 5+ years of driving experience, clean driving record.
• Must pass background check and drug screening.
• Comfortable working outdoors, sitting for long periods, and lifting up to 20 lbs.

Ready to Champion Autonomous Tech?

If you love helping people and thrive in a tech-forward environment, join us and be the face of the future of mobility.

Apply today and start your journey with us!