Job Description

Level: Entry
Job Location: Lake Worth - Lake Worth, FL 33461
Position Type: Full Time
Job Shift: Day
Job Category: ConstructionStorm Smart is one of the largest manufacturers of storm protection products in the America’s. We have an extensive list of accomplishments, including being recognized by Inc. Magazine as one of North America’s fastest-growing privately held corporations.
Since our start in 1996, we have helped 100,000 homeowners increase the value of their property by making their homes safer from storms and more energy efficient. We continue revolutionizing the storm protection industry powered by the most talented people with an unwavering drive to be the best.
Because we believe in our workforce, you will be welcomed into a winning culture that encourages continuous improvement, a challenging and rewarding work environment with a genuine desire to see each other succeed.
We also offer the following:
- Competitive Pay
- Health, Dental and Vision
- Company-paid Group Life Insurance
- Paid Time Off
- Holiday Pay
- Generous 401(k) plan that includes a 4% employer match.
- Tuition reimbursement
- Company-paid Short Term Disability Plan
- Critical illness, Hospital Indemnity, and Accident plans
- Volunteer Time Off
- Parental Leave
At Storm Smart, our success depends on people, productivity, and procedures.
As a Shutter Service Technician I, you will be responsible for the maintenance and repair of various types of hurricane shutters and storm protection products. You will work directly with customers to ensure their homes and businesses are safeguarded against severe weather events, particularly hurricanes.
In this role, you will also mentor and guide Shutter Service Technician Helpers and Trainees, supporting their technical development, reinforcing safety practices, and modeling Storm Smart’s quality and service standards.
The ideal candidate is skilled in hands-on repair work, familiar with various tools and machinery, and has experience working with hurricane protection systems, along with the ability to communicate effectively with customers and support the growth of junior team members.
Key Responsibilities & Duties:
- Perform standard service, maintenance, adjustments, and minor repairs on Storm Smart shutters, impact windows, and doors.
- Complete assigned service calls, punchout work, and warranty tasks with accuracy and professionalism.
- Diagnose common service issues and implement approved repair solutions.
- Mentor and guide Shutter Service Technician Helpers and Trainees, providing hands-on instruction, reinforcing safety practices, and supporting skill development.
- Provide professional, customer-focused service to explain work performed and basic product functionality and consistently represent Storm Smart’s brand, values, and service standards on every job.
- Follow all OSHA requirements, company safety policies, and jobsite procedures.
- Maintain accurate service documentation, work orders, and reports.
- Properly use, maintain, and secure company vehicles, tools, and equipment.
- Support quality checks and jobsite inspections as assigned.
- Escalate complex technical or customer issues to Service Technician II or Field Supervisor.
- Continue hands-on training to expand product knowledge and technical skills.
- Support team operations and special projects as assigned.
Qualified Shutter Service Technicians are required to ensure that the hardware they are servicing or repairing is kept in good working order and is correctly diagnosed if any problems arise. They should also be able to repair, replace or install our line of products and possess the competence to perform the installation and replacement process.
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Please note that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.

QualificationsRequired Skills/ Abilities:
- Solid working knowledge of Storm Smart shutter systems and service procedures.
- Ability to safely and independently perform routine service tasks.
- Strong mechanical aptitude and troubleshooting fundamentals.
- High attention to detail and commitment to quality workmanship.
- Strong safety awareness and consistent compliance with jobsite protocols.
- Professional communication and customer service skills.
- Dependable, accountable, and able to manage assigned service calls.
- Ability to follow work orders, service standards, and documentation requirements.
- Comfortable using hand and power tools and mobile field technology.
- Coachable mindset with a commitment to ongoing learning and development.
Education/Experience/Licenses/Certifications:
- High school diploma or equivalent required.
- Successful completion of the Shutter Service Technician Trainee program at Storm Smart.
- Demonstrated proficiency in standard service procedures, safety practices, and product handling.
- Proven ability to complete routine service tasks independently with minimal supervision.
- Consistent record of quality workmanship, reliability, and professionalism.
- Demonstrated understanding of Storm Smart products, tools, and service documentation.
- Positive performance evaluations and recommendation for promotion by Field Supervisor/Manager.
- Valid driver’s license with a clean driving record meeting company insurance requirements.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The work environment for this position prominently involves construction sites, where the employee can expect exposure to fluctuating noise levels ranging from moderate to loud, as well as exposure to various weather elements.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to work in, on, around, over, and under fixed equipment and machinery; to work from lifts, ladders, and scaffolding; to manipulate heavy equipment, tools, and supplies, and/or exert 70 lbs.; to concurrently manipulate multiple controls and machinery; to work in hazardous or irritating environments, confined spaces, and adverse weather or temperature conditions, to wear and work in personnel protective equipment.
Storm Smart is an Equal Opportunity Employer (EOE) that values and respects the importance of a diverse and inclusive workforce. It is our policy to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity.