Job Description

To Supervise and monitor the quality of service to customers attending shows/events in entertainment venues and assist in shows/events preparation and conclusion. Responsible for supervision of the entertainment showroom host team during all showroom and theater performances ensuring operational efficiency and the highest level of customer service is achieved. Responsibilities include interviewing, hiring and training; planning; scheduling; payroll, assigning and directing work; appraising performance; rewarding and disciplining team members; addressing guest issues and resolving problems.

• Work directly with the Showroom Hosts & Ushers to ensure the customer transaction and attendance is to the Caesars Entertainment top tier satisfaction and that all show queues are correctly executed
• Work directly with Production management to ensure the needs of the production are understood and managed to the best of the company’s abilities
• Work directly with Security to ensure that all policies and procedures are correctly executed
• Work directly with Box Office to ensure VIP & VVIP guests are handled appropriately, seating reconfigurations are known and managed,
• Hold daily pre-shift Buzz sessions with all customer contact employees
• Exhibit sound judgement when making decisions that affect the flow of the customers in and out of the venues
• Ability and willingness to work any assignment. (Assignments include, but not limited to, checking patrons’ cameras or any recording devices, setup and strike of entrance stanchions, taking and/or scanning tickets, handing out programs, assist showroom hosts escorting patrons to seats, if needed and as directed, assist patrons’ special needs, such as helping those with wheelchairs, coordinating backstage tours, selling marketing merchandise, etc.)
• Understand and perform duties of assignment.
• Monitor physical surroundings in assigned area prior to and throughout show for safety, cleanliness and functionality; notify the Entertainment Manager of concerns.
• Respond quickly and courteously to patrons’ needs, questions, comments, or concerns with answers and/or action.
• At end of show/event, walk through assigned area retrieving lost items, etc. and turn them in accordingly.
• Submit assigned reports as directed
• Preparing weekly schedules for Showroom Hosts and Ushers
• Responsible for weekly payroll for Showroom Hosts and Ushers
• Responsible for interviewing, hiring and training of all Showroom Hosts & Ushers
• Supervise daily operations of seating guests for performances in all Showroom venues.
• Understand and adhere to established policies and procedures.
• Knowledge and understanding of the culinary contact for the showroom ushers
• Actively assist with established Front of House emergency procedures. Familiar with location and operation of emergency exits and equipment.
• Working directly with and supervising the functions of the customer attendance at assigned venue.
• Assist House Manager with procedures for injuries, medical problems, etc.
• Assist patrons with ADA / special needs.
• Ability to provide accurate knowledge to patrons regarding venue logistics (i.e. location of ticket office, restrooms, phones, concessions, information about the show/event, general building history, etc.)
• Ability to write show reports, scheduling, timeworks (payroll)

• Bachelor degree preferred; high school diploma.
• Computer skills (Word, Excel, Outlook)
• Excellent communication and problem-solving skills, including ability to maintain composure under stress.
• Full-time, flexible shifts, available to work nights and weekends, including holidays.
• Prior customer service experience preferred. Experience in a theater/show/event setting is highly desired.
• Minimum two years of supervisory and/or casino showroom experience.

Bugsy Siegel’s desert dream, the Flamingo, has anchored the Las Vegas Strip since they started rolling dice in 1946. More than sixty years later, we’re still looking for fresh faces to help us surprise our guests with unexpected fun and excitement. This inclusive resort provides you the perfect opportunity to entertain our guests as they stay in over 3,500 rooms and suites and play in our 77,000 square foot casino, and 15 acre backyard tropical retreat. The confident and vivacious will find the Flamingo as the place to be.