Job Description

Why join us?

Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

GENERAL PURPOSE
The Showroom Operations Coordinator provides end-to-end operational coordination and execution support for a global portfolio of showroom environments. This role partners closely with the Showroom Operations Manager and cross-functional stakeholders like Showroom Experience, Sales, Marketing, Design, Real Estate, IT/AV, Security, Facilities, vendors, and external partners to ensure showrooms operate at the highest standard of functionality, design integrity, and customer readiness. The Showroom Operations Coordinator helps deliver seamless installations, maintenance, transitions, and operational documentation—ensuring consistent brand experience and exceptional client readiness.

ESSENTIAL FUNCTIONS
Showroom Operations (Day-to-Day)

• Support showroom readiness for client visits, events, and presentations.

• Ensure consistent execution of operational standards and escalate risks as needed.

• Coordinate with local teams and manage recurring maintenance schedules.

Relocations & Transitions

• Coordinate relocations including packing, installation, vendor logistics, and site readiness.

• Assist with communication and change management for sales teams and other resident associates.

Refresh, Repair & Maintenance

• Coordinate refresh and repair programs to minimize disruption.

• Track work orders, vendor activity, and completion status.

• Support reporting on program progress, costs, and upcoming needs.

Installations & Product Support

• Coordinate furniture mockups, pop-ups, and product installations.

• Coordinate logistics, vendor scheduling, and staging readiness.

• Partner with sales and design teams to support client and launch requirements.

Asset Management & Disposition

• Support furniture, technology, and appliance lifecycle processes (reuse, donation, recycling).

• Coordinate logistics, maintain documentation, and update asset tracking systems.

CMF Libraries & Asset Reuse

• Coordinate CMF library installation, updates, and maintenance.

• Support refreshes using repurposed assets, including logistics and documentation.

Salesforce and CVF Support

• Assist with rollout, training, and maintenance of the Client Visit Form (CVF).

• Track enhancements and coordinate with Salesforce developers.

Facilities & Repairs

• Coordinate multi-vendor repair projects; track progress and resolve scheduling issues.

• Maintain service documentation and ensure timely completion.

Security, Safety & Compliance

• Support security operations, incident response, and standard procedures.

• Assist with safety programs, training coordination, and audit readiness.

IT, AV & Equipment

• Coordinate maintenance of showroom technology.

• Support troubleshooting and ensure readiness for presentations and hybrid use.

Vendors & Budgeting

• Coordinate vendors, scheduling, and service performance tracking.

• Support budgeting, invoice tracking, and cost efficiency efforts.

Cross-Functional Coordination

• Collaborate with internal teams and external partners to ensure alignment and execution.

• Maintain clear and consistent communication across stakeholders.

Documentation & Systems

• Assist with maintaining SOPs, asset records, and operational documentation.

• Update SharePoint and tracking systems to ensure accuracy and accessibility.

Additional Essential Functions

• Performs additional responsibilities as requested to achieve business objectives.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

• Associate’s degree in business, facilities, operations, hospitality, project coordination, or related field; Bachelor’s degree preferred.

• 2+ years of experience in operations coordination, facilities support, showroom/retail environments, workplace services, event operations, or project coordination.

• Experience working with vendors, service providers, and cross-functional stakeholders in a fast-paced environment preferred.

• Experience supporting multi-site operations or regional/global programs strongly preferred.

Skills and Abilities

• Strong organizational, planning, and time-management skills; ability to manage multiple projects, deadlines, and dependencies.

• Demonstrated ability to coordinate across cross-functional teams and communicate clearly with internal and external partners.

• Excellent attention to detail with strong follow-through and documentation discipline.

• Comfort operating in ambiguity; able to prioritize quickly and escalate appropriately.

• Customer/client readiness mindset; commitment to maintaining a high standard of showroom experience and brand integrity.

• Working knowledge of facilities operations, vendor coordination, basic AV/IT readiness, and service request processes preferred.

• Proficiency in Microsoft Office (Outlook, Teams, Excel, PowerPoint, SharePoint); comfort learning new tools (Salesforce CVF and related systems).

• Basic budgeting/invoice tracking and reporting skills.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to perform all essential functions of the position with or without accommodations.

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

Compensation range for this role is $65,000.00 - $80,000.00. Relevant salary considerations will include candidate qualifications and experience, other business/organizational needs and market factors . You may also be eligible to receive a geographic premium, annual discretionary incentive and equity awards which are subject to the rules governing these programs. The company offers a full spectrum of benefits including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Vacation and Parental Leave), Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our associates.This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com