Job Description

About us:

Founded by Jordan Cullen in 2018, Cullen Jewellery is an Australian fine jewellery brand grounded in intention, care, and considered design.

As a digital-first brand, we bring together traditional craftsmanship and modern technology to create pieces designed to endure – in both form and feeling.

From carbon neutral lab-grown diamonds to responsible material choices and global replanting initiatives, every detail reflects Cullen’s long-term perspective.

About the position:

We’re looking for a Showroom Manager who'll have the unique opportunity to craft a personalised, appointment-based client experience in our stunning boutique. You'll be leading and developing a team of Client Advisors while being a dedicated advocate for our brand. Actively participating in consultations, guiding your team to convert these appointments into sales opportunities while upholding a culture of exceptional client care that defines who we are as a company.

Key Responsibilities include:

Sales Consultations

• Oversee and participate in client appointments and communications, both in-store and online, ensuring you are leading from the front with exceptional experiences and that all relevant processes are followed;
• Coordinating and conducting after-care services, such as resizing, repairs and warranty claims, with accuracy, fast turnaround times and high client satisfaction and resolution;

Client Experience

• Ensuring key sales and communication metrics are met by yourself and the team without compromising on client experience;
• Learning our sales practices, product details and company processes well, and be able to provide insight and feedback to the ongoing development of our sales techniques, processes and practices;

Team Development

• Promotion and advocacy for Cullen Jewellery’s commitment to ethical practices, community initiatives, and company values;
• Facilitating rostering, workforce planning and the development of team members;

Showroom Preparation

• Maintaining a healthy, safe and supportive workplace whilst adhering to company procedures and standards.
• Taking ownership over the presentation of the showroom and its stock, and ensure this remains at a high standard, while accurately keeping track of stock levels
• Relevant administration, record keeping, financial administration or ad hoc tasks required of your role

What are we seeking?

• Proven experience in a people management role with a retail store, ideally within the jewellery or luxury retail environment;
• A passion for creating a culture of genuine care and outstanding experiences, both for our valued clients as well as the team members you are leading;
• Computer literacy with proficiency in managing booking portals, rostering systems, and being able to learn new systems quickly and efficiently; and
• Someone who creates innovative ideas and solutions to challenges your team encounters, with a proactive and enthusiastic approach.

What we offer:

In addition to a competitive remuneration package, and the ability to work in a beautiful office location in the heart of Houston, we offer all our team members with a range of benefits including:

• A supportive and collaborative work environment;
• An Employee Assistance Program for you and a family member to utilise;
• Generous staff and family / friend discounts;
• Team events and initiatives included as part of our wellbeing program;
• Paid volunteer leave, and sponsorship of a child in South East Asia/Africa under your name;
• The opportunity to join a growing company with a global presence - you really can take your career anywhere!

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