We are seeking a people-focused Showroom Lead to bring our pillars of People, Product, Customer,
and Community to life at our showroom within the Design Centre, Chelsea
Harbour. In this full-time role, you will lead a passionate team, fostering an
inclusive, high-performing culture where every team member is supported to grow
and excel. You will oversee showroom presentation, design consultations and merchandising, while building strong, meaningful relationships with clients. Balancing leadership, collaboration, and
operational excellence, you will help shape our showroom to reflect ABI Interiors’ values, showcase our products, and engages authentcally with customers and the wider design community.
What you will be doing:
• Oversee the daily operations of the Design Centre showroom, ensuring it is welcoming, organised, and presentation-ready at all times.
• Lead a small showroom with one additional team member, supporting them in delivering a confident and professional client experience.
• Host and support design consultations, product demonstrations and walk-in enquiries.
• Maintain exceptional visual merchandising and product displays in line with the brand standards.
• Ensure every visitor receives a warm, knowledgeable and memorable experience.
• Assist with events and community engagement within the Design Centre network.
• Oversee daily operations, including opening/closing procedures, systems, equipment, lighting, and technology.
• Coordinate maintenance, repairs, and external service providers to ensure a smooth showroom
functionality.
• Act as a point of escalation for complex client matters, ensuring calm, professional resolution.
• Support recruitment, rota planning and simple reporting requirements.
• Promote ABI Interiors’ mission, vision, and values through an inclusive and empowering
team culture.
About You:
• You enjoy being on the showroom floor, engaging with clients and creating a positive
atmosphere.
• Passionate about creating memorable client experiences and long-term relationships.
• Highly organised and operationally savvy, with the ability to manage day-to-day showroom functions seamlessly.
• Detail-oriented and design-conscious, with a strong eye for visual merchandising and
presentaBon.
• You have experience leading or supervising a team, even within a small team.
• Collaborative, adaptable, and committed to fostering an inclusive and values-driven
culture.
• Confident problem-solver who can handle complex client matters with calm
professionalism.
Experience
• Experience in a retail, showroom, interiors, lifestyle, or hospitality environment.
• Previous supervisory or team leader experience preferred.
• Strong customer service background.
• Strong operational and organisational skills, with experience managing visual merchandising, daily showroom functions, and administrative processes.
• Passion for design, product excellence, and building a values-driven, collaborative
culture.
What we can offer you:
• Private Health Cover
• Life Insurance
• On-site daily breakfast and Health & Fitness contributions.
• Cycle to Work Scheme
• Generous ABI Interiors product discount.
• Work-life balance: Monday – Friday, 9:30 am – 5:30 pm.
If this sounds like the perfect role, we'd love to hear from you!
ABI Interiors is an Australian-designed fixtures supplier specialising in high-quality kitchen and bathroom products for the modern home. We embrace simplicity, longevity, and durability as the foundation for our innovative range, designed to elevate your everyday experience.
Our offering includes tapware, basins, sinks, baths, showers, and other interior products, featured in up to seven signature finishes to complement any space.
Our mission is to empower homeowners and trades with access to premium products at an inclusive price point, without compromising on quality. We believe in timeless design, creating each piece to be enjoyed for many years to come. This confidence in our products has inspired our 25-year additional warranty.
We are dedicated to upholding excellence across each part of the ABI journey, and have carefully considered every detail from inspiration through to installation. With the input and support of our customers as the driving forces, we’re proud to continue redefining the experience of home design.
The Australian family-owned business originated in 2016, after identifying a gap in the market for beautiful, high-quality coloured tapware. Since then, ABI has expanded internationally and offers an extensive range of interior products in a variety of signature finishes, and are recognised today as Australia’s premier creators of architectural products.
ABI is driven by a purpose that together we will enrich lives by enriching spaces. We are committed to creating products that extend beyond beautiful design, to solve problems and add value to lives. Guided by our brand values of Quality, Trust, Innovation, Passion and Responsibility, our brand vision is to be the world’s most loved creators of thoughtfully designed products.
