Job Description

To monitor the quality of service to customers attending shows/events in entertainment venues and assist in shows/events preparation and conclusion. Responsible for scanning show tickets, escorting guests to their assigned section, and securing the venue during a show performance. During all showroom and theater performances ensuring operational efficiency and the highest level of customer service is achieved.

• Showroom Hosts to ensure the customer transaction and attendance is to the Caesars Entertainment top tier satisfaction and that all show queues are correctly executed
• Upon arrival, make sure that the theater is in presentable condition prior to opening doors – refer to Daily Inspection Checklist.
• Attend pre-shift meeting with Showroom Supervisor, as scheduled prior to opening doors. Attendance is mandatory.
• Be in assigned area by designated time, on radio and earpiece, ready to work.
• Work directly with Showroom Supervisor to ensure that all policies and procedures are correctly executed
• Work directly with Box Office to ensure VIP & VVIP guests are handled appropriately, seating reconfigurations are known and managed,
• Exhibit sound judgement when making decisions that affect the flow of the customers in and out of the venues
• Ability and willingness to work any assignment. (Assignments include, but not limited to, checking patrons’ cameras or any recording devices, setup and strike of chairs, tables, entrance stanchions, sign holders, taking and/or scanning tickets, handing out programs, escorting patrons to seats, , assist patrons’ special needs, such as helping those with wheelchairs, coordinating backstage tours, etc.)
• Ability to provide accurate knowledge to patrons regarding venue logistics (i.e. location of ticket office, restrooms, concessions, information about the show/event, general building history, etc.)
• Assist House Manager with procedures for injuries, medical problems, etc.
• Assist patrons with ADA / special needs.
• Understand and perform duties of assignment.
• Monitor physical surroundings in assigned area prior to and throughout show for safety, cleanliness and functionality; notify the Showroom Supervisor of concerns.
• Actively assist with established Front of House emergency procedures. Familiar with location and operation of emergency exits and equipment.
• Respond quickly and courteously to patrons’ needs, questions, comments, or concerns with answers and/or action.
• At end of show/event, walk through assigned area retrieving lost items, etc. and turn them in to Security.
• Write show reports
• Submit assigned reports as directed

• Must be at least 21 years of age.
• High School graduate or equivalent.
• Part time, flexible shifts, available to work nights and weekends, including holidays.
• Prior military, police, or security background is a plus, but not required for this position.
• Prior customer service experience preferred. Experience in a theater/show/event setting is highly desired.
• Enjoy working with public.
• Ability to provide quality customer service.
• Ability to solve problems quickly and courteously.
• Excellent communication and problem-solving skills, including ability to maintain composure under stress.

ADDITIONAL REQUIREMENTS

• Ability to read event ticket (visual acuity corrected to read as small as 11-font print) in dim lighting with use of flashlight.
• Ability to repeatedly climb stairs – up and down – to provide effective staff coverage in all areas of venues, as needed.
• Ability to lift 75 lbs. items such as stanchions, boxes, chairs, tables etc.
• Ability to stand/walk for long periods, sometimes for the entire duration of the show/event.

For over 30 years we’ve set the standard now you can too. As a team member of Horseshoe, you will embody the spirit of Las Vegas with classic style, timeless glamour and high rolling excitement. This classic yet contemporary property is where you will entertain our guests as they enjoy 2,814 rooms, 244 suites, 6 restaurants and 1,250 slot and video poker machines. Horseshoe is the place for the smart and sophisticated to start their career.