Job Description

We are seeking a professional and dynamic Showroom Floor Manager to lead the daily operations of our high end sweets showroom. The ideal candidate will ensure a premium customer experience, maintain exceptional showroom standards, and supervise a team to deliver top-quality service. This role requires strong leadership, excellent communication skills, and the ability to manage both staff performance and showroom workflow efficiently.

Requirements

• Supervise daily showroom operations to ensure smooth workflow and premium customer experience.
• Manage staff schedules, performance, grooming standards, and daily task assignments.
• Ensure the showroom is always clean, well-organized, and visually appealing according to brand standards.
• Oversee product display, labeling, and replenishment to ensure items are always available and attractively presented.
• Handle customer inquiries, feedback, and complaints professionally to maintain high satisfaction levels.
• Coordinate with the kitchen/production team to ensure product availability and timely restocking.
• Monitor cash handling, POS operations, and end-of-day reports.
• Train and guide staff on customer service, sales techniques, and showroom etiquette.
• Ensure adherence to hygiene, safety, and quality standards.
• Prepare daily/weekly reports on sales, staff performance, and showroom issues.

Qualifications

• 2+ years of experience in retail, hospitality, or showroom management (preferably in F&B or sweets industry).
• Strong leadership and team supervision skills.
• Excellent communication and customer service abilities.
• Proficiency in POS systems and basic reporting tools (Excel/Google Sheets).
• High attention to detail with strong organizational skills.
• Ability to handle peak hours and maintain high service quality under pressure.
• Good English communication is a plus.

Benefits

• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development
• Performance Bonus